Terms &
Conditions
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TERMS AND CONDITIONS FOR USE OF SERVICES IN GERMANY
Last update to Terms: 25 March 2025
GERMANY – ENGLISH
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:
THE COMPANY PROVIDING SERVICES IS TIER MOBILITY SE, with registered office c/o Techspace, Lobeckstraße 36-40, 10969 Berlin (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, “TIER”)
If these terms and conditions (“Terms”) should refer to “We”, “Us” or “Our”, this means TIER Mobility SE.
These terms and conditions (“Terms”) govern your (hereinafter “you” or “your”)
(i) use of our mobile application (“App”) following your registration for a User Account (if applicable), and
(ii) rental of our shared electric bikes (“e-bikes”) and shared electric scooters (“e-scooters”) (collectively “Vehicle(s)”) provided by us via our App or via a third party platform authorised by Us (“Third Party Platform”) from time to time in Germany (collectively “Services”).
Subject to these Terms, you and TIER enter into a contract for the usage of the App, including the User Account, if applicable (“App Agreement“).
For each rental of a Vehicle you enter into separate contracts with TIER (“Individual Rental Agreements“) relating to your usage of our Services in Germany.
For clarity, while the Services will be provided through the App branded as ‘Dott’, your contractual party for both the App Agreement and the Individual Rental Agreement shall be TIER.
If you rent a Vehicle through a Third Party Platform, you will also be subject to the Third Party Platform’s terms and conditions in addition and without prejudice to these Terms.
DURING THE REGISTRATION PROCESS FOR OUR APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS.
THERE ARE OTHER TERMS WHICH MAY APPLY TO YOU:
These Terms refer to the following additional terms, which also apply to your use of some or all Services:
If you use the Services while in a country other than Germany, the Services are offered by an affiliate of Us located in such other country. In this case, you will enter into an App Agreement (if applicable) and into the Individual Rental Agreements with such local affiliates of TIER based on the country-specific Terms and Conditions. Such country-specific Terms and Conditions are available here https://www.tier.app/terms-and-conditions/ and identify the respective local affiliate of TIER as your contracting party.
TERMS APPLICABLE TO YOUR USE OF THE SERVICES
You must be at least 18 years of age and have the requisite mental and legal capacity to use our Services.
You must register for a user account through the App (“User Account”) before any use of our App and in order to hire Vehicles via our App (“User Account”). A User Account must be created via the App. In order to set up your User Account the App will prompt you to provide us with (i) certain information about yourself, and (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required by us in order to allow you to use the App and Vehicles. The payment details are provided to our third-party payment processors and are only accessed or stored by us in masked format.
Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else. You will not, directly or indirectly, create a User Account for another person or transfer your User Account to another person. When using a Vehicle, you will comply with all security measures that we may communicate to you from time to time in your User Account when unlocking the Vehicle. You are responsible for all loss and damage arising from your disclosure of your User Account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard the security of your User Account. You must immediately report any suspicions of unauthorized access to your User Account to: support@ridedott.com. You are responsible for the use of your User Account at all times.
All information that you have provided to us must be accurate, true, up-to-date and complete and you agree to keep it this way. If we have reasonable grounds to suspect any of the information you have provided to open your User Account is incorrect, inaccurate or fraudulent we may suspend or temporarily block access to your User Account until the issue is resolved to our satisfaction. We may if required or in accordance with applicable laws check and verify the information you have provided to us. You will cooperate and extend to us any assistance that is reasonably tolerable for you and required for such checks and verifications. You are responsible for all loss and damages arising from inaccurate, false or incomplete information that you provided to us.
During the use of the Services, you must observe these Terms. If we have reasonable grounds to suspect or become aware of any breach of the Terms, we may suspend or temporarily block access to your User Account until the issue is resolved to our satisfaction.
All applications for User Accounts are subject to our approval, which shall be given on a non-discriminatory basis. We reserve the right to reject any application for a User Account. Registration for a User Account is completed when you receive a confirmation that you can start riding within the App.
Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage. When you unlock the Vehicle in your User Account to start a ride (as further described in Section “Starting and Ending a Ride” below), you enter into an Individual Rental Agreement with TIER for the use of such specific Vehicle. Should you rent a Vehicle via a Third Party Platform you will enter into an Individual Rental Agreement upon unlocking a Vehicle via such Third Party Platform. In either case, the Individual Rental Agreement shall be based on these Terms as well as any additional terms (such as relating to fees and permitted operational areas as well as the applicable Insurance Policy) which will be displayed to you in your User Account or via the Third Party Platform (as applicable), at the time before you unlock the Vehicle.
You are obliged to follow the below rules at all times when making use of some or all Services:
Age and Capacity: You are at least 18 years old and, when required by local laws as indicated in your User Account or by a Third Party Platform, have a valid driver’s license. You will ensure that you are familiar with the way of operating our Vehicles and are physically and mentally fit to do so.
Safety First: Prior to using the Vehicle we recommend you inspect the Vehicle for damage (including checking the frame, deck, kick stand, tires, lights and display) and test the brakes and throttle. Make sure you check that the battery is sufficiently charged to get you to where you want to go. If you are using an e-bike, make sure your seat is properly adjusted prior to riding. Before taking off you should take note of the weather and check your surroundings in order to avoid a collision and confirm you have a clear path for movement. Make sure you constantly monitor the weather, the conditions of the Vehicle and your riding environment during the ride and adjust your riding behavior to ensure a safe ride. Should the Vehicle appear defective prior to riding or at any time during your ride you should cease using the Vehicle immediately and report it to us (“Defective Vehicle”). We recommend you wear a helmet and we require that you use helmets in all countries where they are legally required for operation of the Vehicles (as indicated in your User Account or by a Third Party Platform, as applicable).
Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including laws and regulations relating to the use of the Vehicles and all traffic rules and regulations applicable to the use and parking of the Vehicles. Failure to comply with this requirement may result in fines, penalties, loss of drivers license and termination of your User Account.
Availability: Our Services may not be available 24/7. There may be circumstances where our Services are interrupted, delayed or unavailable, including due to planned maintenance, upgrades, urgent repairs. we also reserve the right to suspend the Services in whole or in part when this is necessary for the purposes of our legitimate interests. you can identify which Vehicles are available at any time via our App or via Third Party Platforms. The number of Vehicles is limited and Vehicle availability is never guaranteed. If the feature is available, You can locate and reserve available Vehicles through the App for a limited period of time, indicated in the App. Upon receiving your reservation request, we may place a temporary hold on your payment method for verification, which will be refunded in any case. We retain the right to accept or decline your reservation request, or to cancel any reservation you have made. In the event of a cancellation by us, you will be entitled to a full refund of any amounts previously charged.
Sole User: When you unlock a Vehicle you must be the sole user of such Vehicle and you are solely responsible for compliance with the rules as set forth in these Terms when using the Vehicle. Unless you are taking a Group Ride, you will ensure that no one except you uses a Vehicle once you have unlocked it. YOU WILL NOT CARRY OTHER PEOPLE OR ANIMALS ON OR IN CONNECTION WITH OUR VEHICLES. IT IS STRICTLY PROHIBITED TO RIDE A VEHICLE WITH MORE THAN ONE PERSON. THE VEHICLES ARE DESIGNED FOR USE BY ONE INDIVIDUAL AUTHORISED USER AT A TIME.
Handle our Vehicles with Care: You are obliged to treat any equipment (including Vehicles) provided to you with appropriate care, diligence and safety at all times.
Restrictions on use of Services: You will comply with the following use restrictions in relation to our Services at all times:
Parking: You must park Vehicles in Designated Parking Areas within the Operational Areas and where no Designated Parking Areas exist you will always park the Vehicle in a manner which is permitted by law and does not block building entrances or interfere with the use of public streets, roads and sidewalks by pedestrians, or traffic, and that allows us to access the Vehicle. We may request you send a photograph of the Vehicle to evidence that it has been parked correctly. Such request will be made within the App or Third Party Platform (as applicable) when you choose to end a ride and lock the Vehicle. Ending a ride for some Vehicles may involve additional manual steps, these will be communicated to you via the App via the App or Third Party Platform (as applicable). Do not attempt to secure or lock the Vehicles by any method other than through the App via the App or Third Party Platform (as applicable). . We may charge you an administrative fee of up to EUR300 in respect of our costs for recovering any Vehicle in the event you do not follow our above mentioned parking and locking instructions.
Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option in the App (or via the equivalent process on a Third Party Platform) thereby locking the Vehicle again. Upon ending a ride you must park the Vehicle in accordance with our parking instructions above. After ending a ride you may no longer make use of the Vehicle and must repeat the unlocking process to gain use again. Should the Vehicle remain inactive for a certain period of time we may elect to end the ride on your behalf.
Fines: You will be solely liable for and will pay any fines, fees, penalties, impounding cost and/or other charges imposed by a governmental authority resulting from parking or using a Vehicle improperly, or by you violating any law, rule or regulation while using our Vehicles or by you failing to comply with any of these Terms (“Fines”). In such cases We will be authorised to provide any necessary information of you, requested or required by the relevant government authority. In some instances, we may pay such Fines on your behalf (in which case you will reimburse us for the payment of such Fines together with an administration fee of EUR50 and any additional costs reasonably incurred by us for handling the payment of the Fine on your behalf unless you can prove that the costs for such efforts made by us for handling such Fines were lower). We have the right to deduct such Fines and charges from your chosen payment method and should you have insufficient funds available for us to deduct such Fines and charges, you agree that we can contact you in order for you to make payment to us (such payment to be made immediately upon request). We may charge you a Fine of EUR50 for any breach of the Terms, regardless of whether another Fine, administration fee or penalty is imposed because of or in relation to a breach of the Terms.
Reporting Accidents and Loss or Damage to Vehicles: You will report any damages, accidents, personal injury, Defective Vehicles, stolen or lost Vehicle to us and the context of your use of the Vehicle immediately by contacting us via email at: claims-support@ridedott.com. You will immediately file a report with the local police department if a Vehicle you rented is stolen. You will report any accidents and personal injury by contacting us via email at: claims-support@ridedott.com, or, by submitting a claims form available under the link: https://ridedott.com/insurance. In case of submission of claims via e-mail, we will provide you with a claims form. This form must be completed in its entirety and returned to us within seven (7) days of your receipt. The date of your submission to us will determine compliance with this deadline. Note that any failure to report an accident may impact your coverage under any insurance provided by us. If the insurance provider denies your claim solely due to your late submission of the claims form, we reserve the right to seek recovery of any resulting costs from you.
RISK OF INJURIES AND DAMAGES: RIDING, USING OR OPERATING A VEHICLE CARRIES AN INHERENT RISK OF CAUSING INJURY (INCLUDING DEATH) TO YOURSELF, OTHERS AND/OR DAMAGE TO PROPERTY THAT CANNOT BE AVOIDED ENTIRELY EVEN IF PROPER PRECAUTIONS ARE TAKEN.
We will maintain all insurance required to operate our Services under local laws, such as third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of the Vehicles. In certain countries we will also provide you with additional insurance coverage (over and above that required by law) for accidental death or permanent disability caused by an accident arising from your use of the Vehicles which we will indicate in your User Account or via a Third Party Platform (as applicable).
All insurance coverage we provide to you is subject to the terms and conditions of Our Insurance Policy for the specific country in which you are using the Vehicle at the time of the accident.
COPIES OF OUR INSURANCE POLICIES ARE AVAILABLE HERE: https://ridedott.com/insurance. YOU ARE ADVISED TO READ THESE TERMS AS A FAILURE TO COMPLY WITH THESE TERMS MAY RESULT IN THE INSURER REJECTING YOUR CLAIM.
OUR PROVISION OF INSURANCE IS IN NO WAY AN ADMISSION OF LIABILITY FOR DAMAGES OF ANY KIND AND IS NOT INTENDED TO ACT AS A SUBSTITUTE FOR YOUR OWN INSURANCE. We recommend that you ensure you have adequate personal insurance in place to cover the risks involved in using our Services.
Fees
The fees for the use of our Vehicles are charged on a pay per use basis. Each time you wish to use a Vehicle you may be charged an unlock fee in addition to use fees which are calculated based on the duration of your use of the Vehicle. The fees are disclosed in your User Account or by the Third Party Platform (as applicable) before you unlock a Vehicle. The fees are calculated from the moment the Vehicle is unlocked until the moment the Vehicle is locked via your User Account or the Third Party Platform (as applicable). The fees will be rounded up to the nearest unit of time based on the applicable billing model (i.e. per second, per minute or per hour). Both the applicable unlock fee and the applicable billing model and fees charged can be viewed in the App or the Third Party Platform (as applicable) prior to riding. All fees are non-refundable and inclusive of VAT.
Vehicles rented via Third Party Platforms may be subject to different and/or additional fees as may be communicated to you by such Third Party Platform.
Payment
Payment may be made by the credit or debit card you loaded in order to register for a User Account or by any other payment method permitted by TIER or the Third Party Platform (as applicable), for the specific country. You may select your preferred payment method for the ride prior to unlocking the Vehicle by selecting from the payment drop down menu in the App. All receipts and invoices for your use of the Vehicles are available within the App when selecting “ride history” and will also be sent via email should you provide us with your email address. With respect to Vehicles rented via a Third Party Platform, the process for selecting payment methods and accessing receipts and invoices shall be as communicated to you by such Third Party Platform.
Promo Codes
In some circumstances TIER may provide you with promotional codes which grant you a reduction in fees within the App or the Third Party Platform (as applicable). Promo codes are subject to any additional terms and conditions we communicate to you at the time of issuing the promo code for use. Promo codes may only be utilized once and are specific to a User Account.
Sie sind berechtigt, von Ihrem Widerrufsrecht der Promo Codes Gebrauch zu machen, wie in Abschnitt 8 – Widerrufsrecht – dargelegt.
Passes
In some cities prepaid passes may be available to purchase via the App or Third Party Platform (as applicable) (“Passes”). The purchase price together with any other limitations on the Pass (such as a maximum number of rides (“Max Rides”) or minutes (‘Max Minutes’), maximum duration of rides (“Max Ride Duration”), duration of Pass (“Term”), times or days when rides may be used and the city where the Pass may be used) will be communicated to you within the App or Third Party Platform (as applicable) prior to your purchase. Should you select a Pass for purchase the pass will commence immediately upon TIER or the Third Party Platform (as applicable) confirming receipt of your payment (“Start Date”). Passes will terminate on the earlier of: (i) your use of the Max Rides or Max Minutes; and (ii) the end of the Term (“End Date”).
Should your ride be shorter than the Max Ride Duration, any unused portion of the ride will not be carried over and will be lapsed. Should you exceed the Max Ride Duration on any ride you shall be charged at the standard rate per minute as indicated in the App or Third Party Platform (as applicable).
If the Pass is minutes-based, minutes will be subtracted for every ride taken with the Pass within the Term up to a cumulative total number of minutes not to exceed the Max Minutes detailed in Pass. Partial minutes are rounded up to the nearest whole minute. Should you exceed the allotted Pass Max Minutes during a ride, the standard rate shall apply to the remainder of the ride.
Passes may not be used in conjunction with promotional offers, rewards or other discounts.
Passes may be purchased with any available payment method except for payment via wallet.
Fees for Passes are payable in advance.
Subscriptions
In some cities subscriptions may be available to purchase via the App or Third Party Platform (as applicable) (“Subscriptions”). The purchase price together with any other limitations on the Subscription (such as a maximum number of rides during each month of the Subscription (“Max Rides”), maximum duration of rides (“Max Ride Duration”), duration of Subscription (“Term”), times or days when rides may be used and the city where the Subscription may be used) will be communicated to you within the App or Third Party Platform (as applicable) prior to your purchase. Should you select a Subscription for purchase, the Subscription will commence immediately upon TIER or the Third Party Platform (as applicable) confirming receipt of your payment (“Start Date”). Subscriptions will terminate on the earlier of: (i) you exercising your right to cancel; and (ii) where no auto-renewal is expressly stated, the end of the Term (“End Date”).
Should you exceed the Max Rides or the Max Ride Duration during the Term you shall be charged at the standard rate per minute as indicated in the App or Third Party Platform (as applicable) .
If your Subscription is subject to auto-renewal, TIER or the Third Party Platform (as applicable) will notify you prior to your purchase of the Subscription. When a Subscription is subject to auto-renewal it will be automatically renewed for the same length of time as the original Subscription period and will continue indefinitely until you exercise your right to cancel prior to the next auto-renewal period. If you elect to cancel your Subscription after the auto-renewal date, but prior to the next auto-renewal period you will not be entitled to any refund for the remainder of the then current renewal period. The Services will continue to be available to you during this time.
If a Subscription is subject to auto-renewal TIER or the Third Party Platform (as applicable) shall notify you of your right to cancel and the process for cancellation. Should we fail to provide you with such notification you may terminate the Subscription at any time following from the auto-renewal date.
TIER reserves the right to modify, amend or vary any Subscription terms (including the price) by providing you with 14 days prior written notice. You shall have the right to cancel the Subscription and receive a refund should you not wish to continue with the modified terms.
Subscriptions may not be used in conjunction with promotional offers, rewards or other discounts.
TIER may cancel your Subscription: (i) without cause at any time during the Term by providing you with 30 days prior written notice; (ii) immediately should you fail to make payment to TIER, or should you be in material breach of these Terms.
Fees for Subscriptions are payable in advance and Subscriptions may only be purchased via credit card payment.
Wallet
In some countries we may offer a wallet as an additional method of payment. You may elect to load credit to your wallet. The credit balance of your wallet is always indicated within the App. Credits in your wallet are not fiduciary currency and are non-refundable and non-redeemable. You may only utilise credits to purchase the Services from TIER and TIER’s affiliates via the App.
As part of the App Agreement, we grant you a personal, limited, royalty-free, non-exclusive, revocable and non-transferable, license to download and use our App solely to enable you to use the Services and for non-commercial purposes. You may use the App only as permitted by the Terms. You may not, and will not permit any other party to: (i) modify, reverse engineer (unless permitted by Sec. 69d and e of the German Copyright Act), adapt, improve, enhance, alter, translate or create derivative works of the App; (ii) create a database by systematically downloading and storing the App; (iii) access the Services for the purposes of extracting data whether manually or by automated means including robots, scrapers, or spiders; and/or (iv) use the App for any commercial purposes. All our intellectual property rights (such as copyrights, trademarks and all content incorporated in the Services) related to the Services, shall remain the exclusive property of TIER and its licensors at all times and will not be transferred to you in any way. If you do not comply with the above mentioned terms of use for the App, we can terminate the App Agreement pursuant to clause 8 below and suspend any further access to the App and our Services.
We shall be liable in accordance with the statutory provisions for damages caused intentionally or through gross negligence by Us, Our representative or our vicarious agent.
OUR CONTRACTUAL AND STATUTORY LIABILITY FOR DAMAGES CAUSED BY SLIGHT NEGLIGENCE THROUGH US, OUR REPRESENTATIVE OR OUR VICARIOUS AGENT SHALL, IRRESPECTIVE OF ITS LEGAL GROUND, BE LIMITED AS FOLLOWS: (i) WE SHALL BE LIABLE UP TO THE AMOUNT OF THE FORESEEABLE DAMAGES TYPICAL FOR THIS TYPE OF CONTRACT DUE TO A BREACH OF MATERIAL CONTRACTUAL OBLIGATIONS; (ii)WE SHALL NOT BE LIABLE DUE TO A BREACH OF ANY NON-MATERIAL CONTRACTUAL OBLIGATIONS NOR FOR THE SLIGHTLY NEGLIGENT BREACH OF ANY OTHER APPLICABLE DUTY OF CARE.
THE AFORESAID LIMITATIONS OF LIABILITY SHALL NOT APPLY TO ANY MANDATORY STATUTORY LIABILITY, IN PARTICULAR TO LIABILITY UNDER THE GERMAN PRODUCT LIABILITY ACT (PRODUKTHAFTUNGSGESETZ), AND ANY LIABILITY FOR CULPABLY CAUSED PERSONAL INJURIES. IN ADDITION, SUCH LIMITATIONS OF LIABILITY SHALL NOT APPLY IF AND TO THE EXTENT WE HAVE ASSUMED A SPECIFIC GUARANTEE.
THE ABOVE SHALL APPLY ACCORDINGLY TO OUR LIABILITY FOR FUTILE EXPENSES.
YOU SHALL BE OBLIGED TO TAKE ADEQUATE MEASURES TO AVERT AND REDUCE DAMAGES.
FOR THE PURPOSES OF THIS CLAUSE 6 AND CLAUSE 7 BELOW, “WE” INCLUDES TIER, ITS AFFILIATES, SUBSIDIARIES, OWNERS, MANAGERS, EMPLOYEES, CONTRACTORS, SUCCESSORS AND ASSIGNS, REPRESENTATIVES, AGENTS AND DIRECTORS.
SUBJECT TO CLAUSE 6 ABOVE, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US HARMLESS, FROM AND AGAINST ALL FINES, PENALTIES, CLAIMS, ACTIONS, LIABILITIES, LOSSES, EXPENSES, DAMAGES AND COSTS (INCLUDING REASONABLE LEGAL COSTS) ARISING, DIRECTLY OR INDIRECTLY, OUT OF OR RELATED TO; AND ATTRIBUTABLE TO : (I) YOUR NEGLIGENT OR WILLFUL MISUSE OF THE SERVICES IN VIOLATION OF THESE TERMS; (II) YOUR NEGLIGENT OR WILLFUL BREACH OF THESE TERMS; (III) ANY NEGLIGENT OR WILLFUL MISREPRESENTATION IN CONNECTION WITH THE CONTENT AND INFORMATION DIRECTLY OR INDIRECTLY PROVIDED BY YOU THROUGH THE APP; (IV) ANY DEATH OR BODILY INJURY TO ANY PERSON AND ANY DAMAGE, LOSS OR DESTRUCTION OF ANY REAL OR TANGIBLE PROPERTY ARISING FROM YOUR NEGLIGENT OR WILLFUL USE OF THE SERVICES IN VIOLATION OF THESE TERMS; AND (V) ANY FINES OR OTHER PENALTIES ARISING FROM YOUR NEGLIGENT OR WILLFUL MISUSE OF THE SERVICES IN VIOLATION OF THESE TERMS YOUR OBLIGATION TO INDEMNIFY US WILL SURVIVE TERMINATION OF THESE TERMS AND ANY CANCELLATION, TERMINATION OR SUSPENSION OF THE SERVICES.
Consumers have a right of cancellation in accordance with the following provisions:
Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day the contract is concluded.
To exercise the right to cancel, you must inform us (TIER Mobility SE, c/o Techspace, Lobeckstraße 36-40, 10969 Berlin, E-Mail: support@ridedott.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
If the Pass is minutes-based, you will be entitled to a refund on a pro-rata basis equal to the Max Minutes remaining.
If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
End of the cancellation policy
Sample cancellation form
(If you wish to cancel the contract, please complete this form and return it to us).
To
TIER Mobility SE
c/o Techspace
Lobeckstraße 36-40
10969 Berlin
E-mail: support@ridedott.com
Cancellation
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
________________________________________________________
________________________________________________________
________________________________________________________
Order number / Order: _______________________________________________
Ordered on (*)/received on (*): _______________________________________________
Name of the consumer(s): _________________________________________________
Address of the consumer(s): _______________________________________________
________________________________________
Signature of the consumer(s)
(only for notification on paper)
Date: __________________________________
(*) Delete as appropriate.
Both parties (you and TIER) have the right to terminate the App Agreement at any time subject to a prior notice to the other party (to be provided by email). The right to terminate the App Agreement and any Individual Rental Agreement for cause without notice period remains unaffected. In case of a termination of the App Agreement, TIER (i) will suspend the User Account and deny any further access to and usage of the Services, and (ii) may claim immediate return of any Vehicles used by you as well as fees for the usage of any Vehicle until the Vehicle is returned.
WE MAY AMEND THESE TERMS FROM TIME TO TIME. WE WILL INFORM YOU ABOUT THE AMENDED TERMS IN OUR APP, VIA THIRD PARTY PLATFORMS, ON OUR WEBSITE AND / OR VIA E-MAIL. YOU WILL BE DEEMED TO HAVE ACCEPTED THE AMENDED TERMS, UNLESS YOU OBJECT TO THE CHANGES WITHIN FOURTEEN (14) DAYS FROM THAT NOTIFICATION, PROVIDED THAT WE WILL MAKE YOU AWARE OF THIS CONSEQUENCE OF A LACK OF OBJECTION IN THE NOTIFICATION.
We shall not be responsible for any loss, damage, default or failure which is caused by occurrences outside of our control including, connectivity failures, power outages, riots, fire, flood, windstorm, explosion, war, sabotage, government actions, changes of laws, regulations, administrative provisions and other rules, or acts of God.
These Terms, the App Agreement, the Individual Rental Agreements and the Group Rides terms below are solely governed by the laws of Germany. Any mandatory consumer protection law remains unaffected by this choice of law clause.
To the extent that any provision of these Terms or the Group Rides Terms below is found by any court or competent authority to be invalid, unlawful or unenforceable that provision shall be struck out of these Terms or the Group Ride Terms below, and the remainder of the Terms which shall continue to be valid and enforceable to the fullest extent permitted by law.
You may not cede, assign or delegate any of your rights or obligations under these Terms without our prior written approval and any attempted assignment without our prior written consent is void. We may cede, assign or delegate any of our rights or obligations to a third party without your consent. In this case, you have the right to terminate pursuant to clause 8.
You and We are independent contractors and there is no actual or deemed partnership, franchise, joint venture, agency, employment or other fiduciary relationship between you and TIER.
Rights and obligations, which by their nature should survive the termination or expiration of these Terms or your use of the Services, will survive.
Our failure to promptly exercise any contractual right, does not of itself mean that the right has been waived unless we acknowledge and agree to such waiver in writing and it will not give rise to an ongoing waiver or any expectation that the right will not be enforced, unless it is expressly stated to do so.
These Terms are the entire agreement relating to its subject matter and supersedes all prior or contemporaneous oral or written communications, understandings, proposals of you and us relating to the subject matter of these Terms.
Any phrase in these Terms introduced by the terms “including”, “include”, “in particular” or any similar expression shall mean “including, without limitation”.
Should you have any questions, comments, complaints and other declarations please email us at:
support@ridedott.com
TIER Mobility SE
c/o Techspace
Lobeckstraße 36-40
10969 Berlin
We are not legally obliged to participate in consumer dispute resolution proceedings under the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). Voluntary participation within the meaning of § 36 para. 1 no. 1 VSBG is waived.
We have not subjected ourselves to any codes of conduct.
GROUP RIDES TERMS
In some cities, we offer you the option to simultaneously rent multiple Vehicles through your User Account and allow other individuals (“Group Rider“) to use them together in a joint ride (“Group Ride“). As the initiator and manager of the Group Ride, you will be referred to as the “Host“. The terms outlined below (“Group Ride Terms”) apply to Group Rides and are supplemental to the Terms And Conditions For Use Of Services (“General Terms”). Group Rides Terms and General Terms will be collectively referred to as “Terms“.
You must report any damages, accidents, personal injuries, defective Vehicles, stolen or lost Vehicles in the context of a Group Ride immediately as instructed under Section 2 of the General Terms. or through the App. Failure to report an accident may impact our coverage under any insurance provided to you or your Group Riders.