Insurance
summary

Dott’s insurance policies vary based on the country you’re riding in.
To better understand what coverage you can enjoy and where,
please make sure you read the Insurance summary for the country you’re riding in.

Dott’s insurance policies vary based on the country you are riding in. To better understand what coverage you can get and where, be sure to read the summary of insurance for the country you are riding in.

 

INSURANCE COVER IN SPAIN AND IN THE CANARY ISLANDS

In Spain and in the Canary Islands, while you’re using the Dott’s App, the rental services under your individual rental agreement are provided by RideDott S.L.U. (“Dott”), unless you are riding in Tarragona, Ibiza, Madrid, Santa Cruz De Tenerife, Málaga (“Selected Cities”).
In Selected Cities your contractual party shall be Tier Mobility Spain S.L.U (“TIER”).

You can find details about your contractual partner and service providers in the terms and conditions for specific countries and/or cities.

Dott and TIER maintain the insurance required to operate the services under local laws. As may be required, Dott and TIER provide third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of the vehicles.

Additionally, in Spain and in the Canary Islands, Dott and TIER provide personal accident insurance to cover claims connected with the rider’s permanent disability or death.

You do not pay any extra charge in connection with the insurance. 

For more information on what is covered, please refer to the terms and conditions of Dott’s insurance available below:

 

Dott and Tier Personal Accident Insurance:

  • Insurance terms (click to view and download)
  • IPID (click to view and download)
  • GDPR notice (click to view and download)

    You are advised to read the terms and conditions of the relevant insurance policy (available above), as well as the terms and conditions applicable to the use of our services (available here), given that a failure to comply with these terms may result in the insurer rejecting your claim.

 

If you want to report a claim:

  • for users: contact us via the Dott app or send an email to claims-support@ridedott.com
  • for third parties: please fill out THIS FORM or send an email to claims-support@ridedott.com