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Our riders’ safety is important to us in every country we’re present. Read Dott’s user terms and conditions – specific to each country Dott operates in.
These terms and conditions (“Terms”) govern your (hereinafter “you” or “your”) (i) use of our mobile application (“App”) following your registration for a User Account (if applicable,, and (ii) rental of our shared electric bikes (“e-bikes”) and shared electric scooters (“e-scooters”) (collectively “Vehicle(s)”) provided by emTransit AB, with registered office at Bookwise & Co AB, Kammakargatan 47, 111 24 STOCKHOLM, (hereafter referred to as: “Dott”, “we”, “our” or “us”) via the App or via a third party platform authorised by Dott (“Third Party Platform”) from time to time (collectively “Services”). Subject to these Terms, you and Dott enter into a contract for the usage of the App if applicable, including the User Account (“App Agreement“) and into separate contracts for each use of a Vehicle (“Individual Rental Agreements“). If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of our Services except for sections 1 and 5 below. You will also be subject to the Third Party Platform’s terms and conditions in addition and without prejudice to these Terms.
DURING THE REGISTRATION PROCESS FOR OUR APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. DOTT ONLY ALLOWS YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS. FEES, INSURANCE, MAIN TERMS AND SPECIAL TERMS ARE AN INTEGRAL AND SUBSTANTIAL PART OF THESE TERMS.
If you use the Services while in a country other than Sweden, the Services are offered by an affiliate of Dott located in such other country. In this case, you will enter into an App Agreement (if applicable) and into the Individual Rental Agreements with such local affiliates of Dott based on the country-specific Terms and Conditions. Such country-specific Terms and Conditions are available here (https://ridedott.com/terms) and identify the respective local affiliate of Dott as your contracting party.
You must register for a user account through the App (“User Account”) on your mobile device before any use of our App and in order to hire Vehicles via our App (“User Account”). A User Account must be created via the App. In order to set up your User Account the App will prompt you to provide us with (i) certain information about yourself (all fields indicated as mandatory must be completed), and (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required by us in order to allow you to use the App and Vehicles, as indicated in the registration process in the App. The payment details are provided to our third-party payment processors and are only accessed or stored by us in masked format.
Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else. You will not, directly or indirectly, create a User Account for another person or transfer your User Account to another person. When using a Vehicle, you will comply with all security measures that we may communicate to you from time to time in your User Account when unlocking the Vehicle. You are responsible for all loss and damage arising from your disclosure of your User Account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard the security of your User Account. You must immediately report any suspicions of unauthorized access to your User Account to: email@example.com. You are responsible for the use of your User Account at all times.
All information that you have provided to us must be accurate, true, up-to-date and complete and you agree to keep it this way. If we have reasonable grounds to suspect any of the information you have provided to open your User Account is incorrect, inaccurate or fraudulent we may suspend or temporarily block access to your User Account until the issue is resolved to our satisfaction. We may if required or in accordance with applicable laws check and verify the information you have provided to us. You will cooperate and extend to us any assistance that is reasonably tolerable for you and required for such checks and verifications. You are responsible for all loss and damages arising from inaccurate, false or incomplete information that you provided to us.
All applications for User Accounts are subject to our approval, which shall be given on a non-discriminatory basis. We reserve the right to reject any application for a User Account. Registration for a User Account is completed when you receive a confirmation that you can start riding within the App.
During the use of the Services, you must observe these Terms. If we have reasonable grounds to suspect or become aware of any breach of the Terms, we may suspend or temporarily block access to your User Account until the issue is resolved to our satisfaction.
Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage. When you unlock the Vehicle in your User Account to start a ride (as further described in Section “Starting and Ending a Ride” below), you enter into an Individual Rental Agreement with Dott for the use of such specific Vehicle. Should you rent a Vehicle via a Third Party Platform you will enter into an Individual Rental Agreement upon unlocking a Vehicle via such Third Party Platform. In either case, the Individual Rental Agreement shall be based on these Terms as well as any additional terms (such as relating to fees and permitted operational areas as well as the applicable Insurance Policy). Fees and operational areas will be displayed to you in your User Account or via the Third Party Platform (as applicable), at the time before you unlock the Vehicle.
When you start a ride by clicking “unlock”, you agree to pay the fees for the Service as indicated in the App or via the Third Party Platform (as applicable), at the time you require the Service. For more information on fees see the “Fees, Charges and Payment” section below. You are obliged to follow the below rules at all times when making use of some or all Services:
Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option in the App (or via the equivalent process on a Third Party Platform) thereby locking the Vehicle again. Upon ending a ride you must park the Vehicle in accordance with our parking instructions below. Once the option “end ride” has been selected, you should wait to receive confirmation that the ride has ended. If you leave the Vehicle without properly ending the ride, the Service will continue to run and you will be required to pay for the continued use of the Service. After ending a ride you may no longer make use of the Vehicle and must repeat the unlocking process to gain use again. Should the Vehicle remain inactive for a certain period of time we may select to end the ride on your behalf.
Age and Capacity: You are at least 18 years old and, when required by local laws as indicated in your User Account or by a Third Party Platform, have a valid driver’s licence (full or provisional) which permits you to ride the Vehicle. You will ensure that you are familiar with the way of operating our Vehicles and are physically and mentally fit to do so.
Safety First: Prior to using the Vehicle we recommend you inspect the Vehicle for damage (including checking the frame, deck, kick stand, tires, lights and display) and test the brakes and throttle. Make sure you check that the battery is sufficiently charged to get you to where you want to go. If you are using an e-bike, make sure your seat is properly adjusted prior to riding. Before taking off you should take note of the weather and check your surroundings in order to avoid a collision and confirm you have a clear path for movement. Make sure you constantly monitor the weather, the conditions of the Vehicle and your riding environment during the ride and adjust your riding behaviour to ensure a safe ride. Should the Vehicle appear defective prior to riding or at any time during your ride you should cease using the Vehicle immediately and report it to us (“Defective Vehicle”). We recommend you wear a helmet and we require that you use helmets in all countries and cities where they are legally required for operation of the Vehicles (as indicated in your User Account or by a Third Party Platform (as applicable).
Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including laws and regulations relating to the use of the Vehicles and all traffic rules and regulations applicable to the use and parking of the Vehicles. Failure to comply with this requirement may result in fines, penalties and termination of your User Account.
Availability: Our Services may not be available 24/7. There may be circumstances where our Services are interrupted, delayed or unavailable, including due to planned maintenance, upgrades, urgent repairs. We also reserve the right to suspend the Services in whole or in part when this is necessary for the purposes of our legitimate interests. You can identify which Vehicles are available at any time via our App or via Third Party Platforms. The number of Vehicles is limited and Vehicle availability is never guaranteed.
Sole User: When you unlock a Vehicle you must be the sole user of such Vehicle and you are solely responsible for compliance with the rules as set forth in these Terms when using the Vehicle. You will ensure that no one except you uses a Vehicle once you have unlocked it. YOU WILL NOT CARRY OTHER PEOPLE OR ANIMALS ON OR IN CONNECTION WITH OUR VEHICLES. IT IS STRICTLY PROHIBITED TO RIDE A VEHICLE WITH MORE THAN ONE PERSON. THE VEHICLES ARE DESIGNED FOR USE BY ONE INDIVIDUAL AUTHORISED USER AT A TIME.
Parking: You must park Vehicles in Designated Parking Areas within the Operational Areas and where no Designated Parking Areas exist you will always park the Vehicle in a manner which is permitted by law and does not block building entrances or interfere with the use of public streets, roads and sidewalks by pedestrians, or traffic, and that allows us to access the Vehicle. Dott may request you send a photograph of the Vehicle to evidence that it has been parked correctly. Such request will be made within the App or Third Party Platform (as applicable) when you choose to end a ride and lock the Vehicle. Ending a ride for some Vehicles may involve additional manual steps, these will be communicated to you via the App or Third Party Platform (as applicable). Do not attempt to secure or lock the Vehicles by any method other than through the App or Third Party Platform (as applicable). We may charge you an administration fee of up to SEK3500 in respect of our costs for recovering any Vehicle in the event you do not follow our above mentioned parking and locking instructions.
Fines: You will be solely liable for and will pay any fines, fees, penalties, impounding cost and/or other charges imposed by a governmental authority resulting from parking or using a Vehicle improperly, or by you violating any law, rule or regulation while using our Vehicles or by you failing to comply with any of these Terms (“Fines”). In some instances, we may pay such Fines on your behalf (in which case you will reimburse us for the payment of such Fines together with an administration fee of SEK600 and any additional costs reasonably incurred by us for handling the payment of the Fine on your behalf. Dott has the right to deduct such Fines and charges from your chosen payment method and should you have insufficient funds available for us to deduct such Fines and charges, you agree that we can contact you in order for you to make payment to us (such payment to be made immediately upon request). Dott may charge you a Fine of SEK600 for any breach of the Terms, regardless of whether another Fine, administration fee or penalty is imposed because of or in relation to a breach of the Terms.
Reporting Accidents and Loss or Damage to Vehicles: You will report any damages, accidents, personal injury, Defective Vehicles, stolen or lost Vehicles to us and the context of your use of the Vehicle immediately by contacting us via email at: firstname.lastname@example.org. You will immediately file a report with the local police department if a Vehicle you rented is stolen. Note that any failure to report an accident may impact your coverage under any insurance provided by us.
RISK OF INJURIES AND DAMAGES: RIDING, USING OR OPERATING A VEHICLE CARRIES AN INHERENT RISK OF CAUSING INJURY (INCLUDING DEATH) TO YOURSELF, OTHERS AND/OR DAMAGE TO PROPERTY THAT CANNOT BE AVOIDED ENTIRELY EVEN IF PROPER PRECAUTIONS ARE TAKEN.
We will maintain all insurance required to operate our Services under local laws, such as third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of the Vehicles. In certain countries we will also provide you with additional insurance coverage (over and above that required by law) for accidental death or permanent disability caused by an accident arising from your use of the Vehicles which we will indicate in your User Account or via a Third Party Platform (as applicable).
FOR MORE INFORMATION ON WHAT IS COVERED AND HOW TO SUBMIT A CLAIM, COPIES OF DOTT’S INSURANCE POLICIES ARE AVAILABLE HERE: https://ridedott.com/insurance YOU ARE ADVISED TO READ THESE TERMS AS A FAILURE TO COMPLY WITH THESE TERMS MAY RESULT IN THE INSURER REJECTING YOUR CLAIM.
OUR PROVISION OF INSURANCE IS IN NO WAY AN ADMISSION OF LIABILITY FOR DAMAGES OF ANY KIND AND IS NOT INTENDED TO ACT AS A SUBSTITUTE FOR YOUR OWN INSURANCE. We recommend that you ensure you have adequate personal insurance in place to cover the risks involved in using our Services.
The fees for the use of our Vehicles are charged on a pay per use basis. Each time you wish to use a Vehicle you may be charged an unlock fee in addition to use fees which are calculated based on the duration of your use of the Vehicle. The fees are disclosed in your User Account or the Third Party Platform (as applicable) before you unlock a Vehicle and the fee information in respect of each city can be located within the App at help & legal>FAQ>Account& Payment. The fees are calculated from the moment the Vehicle is unlocked until the moment the Vehicle is locked via your User Account or Third Party Platform (as applicable). The fees will be rounded up to the nearest unit of time based on the applicable billing model (i.e. per second, per minute or per hour). Both the applicable unlock fee and the applicable billing model and fees charged can be viewed in the App or Third Party Platform (as applicable) prior to riding. All fees are non-refundable and inclusive of VAT.
Vehicles rented via Third Party Platforms may be subject to different and/or additional fees as may be communicated to you by such Third Party Platform.
Payment may be made by the credit or debit card you loaded in order to register for a User Account or by any other payment method permitted by Dott or by the Third Party Platform (as applicable) for the specific country. You may select your preferred payment method for the ride prior to unlocking the Vehicle by selecting from the payment drop down menu in the App. All receipts and invoices for your use of the Vehicles are available within the App when selecting “ride history” and will also be sent via email should you provide us with your email address. With respect to Vehicles rented via a Third Party Platform, the process for selecting payment methods and accessing receipts and invoices shall be as communicated to you by such Third Party Platform.
Should your payment in the App be rejected, Dott reserves the right to suspend your User Account until the outstanding payment is settled. We will send you an email requesting that you settle all outstanding payments. If such amounts are not settled within the requested timelines Dott will terminate your App Agreement and take any legal actions that it deems necessary in order to recover the outstanding payment including seeking compensation for any damages you caused.
In some circumstances Dott may provide you with promotional codes which grant you a reduction in fees within the App or the Third Party Platform (as applicable). Promo codes are subject to any additional terms and conditions we communicate to you at the time of issuing the promo code for use. Promo codes may only be utilized once and are specific to a User Account.
In some cities prepaid packages may be available to purchase via the App or Third Party Platform (as applicable) (“Packages”). The purchase price together with any other limitations on the Package (such as a maximum number of rides (“Max Rides”), maximum duration of rides (“Max Ride Duration”), duration of Package (“Term”), times or days when rides may be used and the city where the Package may be used) will be communicated to you within the App or Third Party Platform (as applicable) prior to your purchase. Should you select a Package for purchase the Package will commence immediately upon Dott or the Third Party Platform (as applicable) confirming receipt of your payment“Start Date”). Packages will terminate on the earlier of: (i) your use of the Max Rides; and (ii) the end of the Term (“End Date”).
Should your ride be shorter than the Max Ride Duration, any unused portion of the ride will not be carried over and will be lapsed. Should you exceed the Max Ride Duration on any ride you shall be charged at the standard rate per minute as indicated in the App or Third Party Platform (as applicable).
In some cities subscriptions may be available to purchase via the App or Third Party Platform (as applicable) (“Subscriptions”). The purchase price together with any other limitations on the Subscription (such as a maximum number of rides during each month of the Subscription (“Max Rides”), maximum duration of rides (“Max Ride Duration”), duration of Subscription (“Term”), times or days when rides may be used and the city where the Subscription may be used) will be communicated to you within the App or Third Party Platform (as applicable) prior to your purchase. Should you select a Subscription for purchase, the Subscription will commence immediately upon Dott or Third Party Platform (as applicable) confirming receipt of your payment (“Start Date”). Subscriptions will terminate on the earlier of: (i) you exercising your right to cancel; and (ii) where no auto-renewal is expressly stated, the end of the Term (“End Date”).
If your Subscription is subject to auto-renewal Dott or the Third Party Platform (as applicable), shall notify you prior to your purchase of the Subscription. When a Subscription is subject to auto-renewal it will be automatically renewed for the same length of time as the original Subscription period and will continue indefinitely until you exercise your right to cancel prior to the next auto-renewal period. If you elect to cancel your Subscription after the auto-renewal date, but prior to the next auto-renewal period you will not be entitled to any refund for the remainder of the then current renewal period, save as described in the Section “Right of Withdrawal applicable to Packages and Subscriptions” below. The Services will continue to be available to you during this time.
If a Subscription is subject to auto-renewal Dott or the Third Party Platform (as applicable) shall notify you of your right to cancel and the process for cancellation. Should we fail to provide you with such notification you may terminate the Subscription at any time following from the auto-renewal date.
Dott reserves the right to modify, amend or vary any Subscription terms (including the price) by providing you with 14 days prior written notice. You shall have the right to cancel the Subscription and receive a refund should you not wish to continue with the modified terms.
Dott may cancel your Subscription: (i) without cause at any time during the Term by providing you with 30 days prior written notice; (ii) immediately should you fail to make payment to Dott, or should you be in material breach of these Terms.
Please note that you do not have a right of withdrawal for a pay-per-use ride after you have started such ride. If you are a consumer then, notwithstanding the foregoing, you have a statutory right to withdraw from a Package or a Subscription within 14 days of the Start Date. However, as you agree that the Package or Subscription will commence immediately on the Start Date (and expressly request this upon purchasing the Package or Subscription), you will lose your right of withdrawal should the End Date occur prior to the expiration of the 14 day period or should you exceed the Max Rides prior to the expiration of the 14 day period.
Should you exercise your right to withdrawal you will be entitled to a refund on a pro-rata basis equal to the lesser of: (i) the number of Max Rides remaining (if applicable); and (ii) the duration of the Package or Subscription Term remaining.
Within 14 days of your request to withdraw we will make the applicable refund using the same means of payment as you used for the purchase of a Package or a Subscription unless you expressly request otherwise. In any event you will not incur any fees as a result of the refund.
Should you wish to exercise your cancellation rights please email email@example.com and provide us with a written statement that you wish to exercise your right of withdrawal together with your name, phone number and the details of the Package or Subscription you wish to cancel. You can also use a remorse form, available in Swedish here https://www.konsumentverket.se/globalassets/publikationer/kontrakt-och-mallar/angerblankett-2021-konsumentverket.pdf.
In some countries we may offer a wallet as an additional method of payment. You may elect to load credit to your wallet. The credit balance of your wallet is always indicated within the App. Credits in your wallet are not fiduciary currency and are non-refundable and non-redeemable. You acknowledged that as credits will appear in your wallet immediately, you will lose any cancellation rights you may otherwise have had. You may only utilise credits to purchase the Services from Dott and Dott’s affiliates via the App.
(B) FOR DAMAGES ARISING FROM A BREACH OF A MATERIAL CONTRACTUAL OBLIGATION, IN WHICH CASE THE LIABILITY IS LIMITED TO THE AMOUNT THAT WAS FORESEEABLE AND TYPICAL OF THE CONTRACT IN QUESTION. MATERIAL CONTRACTUAL OBLIGATIONS ARE THOSE OBLIGATIONS THE FULFILMENT OF WHICH IS NECESSARY FOR THE PROPER PERFORMANCE OF THE CONTRACT AND THE FULFILMENT OF WHICH THE CUSTOMER CAN NORMALLY RELY ON.
THE LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL ALSO APPLY TO PERSONS WHOSE GUILT MAY BE ATTRIBUTED TO DOTT UNDER APPLICABLE LAW. HOWEVER, THEY DO NOT APPLY TO THE EXTENT THAT DOTT HAS FRAUDULENTLY CONCEALED THE ERROR OR ASSUMED LIABILITY, NOR DO THEY APPLY TO CLAIMS UNDER THE PRODUCT LIABILITY ACT (1992:18). NOR DO THEY AFFECT LIABILITY FOR BREACHES OF THE EU’S GENERAL DATA PROTECTION REGULATION (GDPR, ARTICLE 82).
FOR THE PURPOSES OF THIS CLAUSE 6 AND CLAUSE 7 BELOW, “DOTT” INCLUDES DOTT, ITS AFFILIATES, SUBSIDIARIES, OWNERS, MANAGERS, EMPLOYEES, CONTRACTORS, SUCCESSORS AND ASSIGNS, REPRESENTATIVES, AGENTS AND DIRECTORS.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD DOTT HARMLESS, FROM AND AGAINST ALL FINES, PENALTIES, CLAIMS, ACTIONS, LIABILITIES, LOSSES, EXPENSES, DAMAGES AND COSTS (INCLUDING REASONABLE LEGAL COSTS) ARISING, DIRECTLY OR INDIRECTLY, OUT OF OR RELATED TO, AND ATTRIBUTABLE TO: (I) YOUR NEGLIGENT OR WILLFUL MISUSE OF THE SERVICES; (II) YOUR NEGLIGENT OR WILLFUL BREACH OF THESE TERMS; (III) ANY NEGLIGENT OR WILLFUL MISREPRESENTATION IN CONNECTION WITH THE CONTENT AND INFORMATION DIRECTLY OR INDIRECTLY PROVIDED BY YOU THROUGH THE APP; (IV) ANY DEATH OR BODILY INJURY TO YOU OR ANY PERSON AND ANY DAMAGE, LOSS OR DESTRUCTION OF ANY REAL OR TANGIBLE PROPERTY ARISING FROM YOUR NEGLIGENT OR WILLFUL MISUSE OF THE SERVICES; AND (V) ANY FINES OR OTHER PENALTIES ARISING FROM YOUR NEGLIGENT OR WILLFUL MISUSE OF THE SERVICES. YOUR OBLIGATION TO INDEMNIFY DOTT WILL SURVIVE TERMINATION OF THESE TERMS AND ANY CANCELLATION, TERMINATION OR SUSPENSION OF THE SERVICES.
Both parties (you and Dott) have the right to terminate the App Agreement at any time subject to a prior notice to the other party (to be provided by email to the email address specified in the “Contacts” article below). The right to terminate the App Agreement and any Individual Rental Agreement for cause without notice period remains unaffected. In case of a termination, Dott (i) will suspend the User Account and deny any further access to and usage of the Services, and (ii) may claim immediate return of any Vehicles used by you as well as fees for the usage of any Vehicle until the Vehicle is returned.
WE MAY AMEND THESE TERMS FROM TIME TO TIME, INCLUDING APPLICABLE FEES AND INSURANCE POLICIES. WE WILL INFORM YOU ABOUT THE AMENDED TERMS IN OUR APP, VIA THIRD PARTY PLATFORMS, ON OUR WEBSITE AND / OR VIA E-MAIL. YOU WILL BE DEEMED TO HAVE ACCEPTED THE AMENDED TERMS, UNLESS YOU OBJECT TO THE CHANGES WITHIN ONE MONTH FROM THAT NOTIFICATION, PROVIDED THAT WE WILL MAKE YOU AWARE OF THIS CONSEQUENCE OF A LACK OF OBJECTION IN THE NOTIFICATION. ANY RIGHT TO OBJECT TO THE CHANGES WILL BE VOID UPON YOUR START OR CONTINUATION OF USING THE SERVICES AFTER THE NOTIFICATION.
We shall not be responsible for any loss, damage, default or failure which is caused by occurrences outside of our control including, connectivity failures, power outages, riots, fire, flood, windstorm, explosion, epidemics, pandemics, a state of epidemic or pandemic emergency, war, sabotage, government actions, changes of laws, regulations, administrative provisions and other rules, or acts of God.
Any dispute arising out of this agreement will primarily be sought to be resolved through negotiations between the parties. If the dispute cannot be resolved through negotiations, as a consumer you may file a complaint to the National Board for Consumer Disputes (www.arn.se/om-arn/Languages/english-what-is-arn/ ) or to the district court of your domicile.
European consumers can file a complaint via the European Union’s ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to settle disputes arising from sales contracts or online services in the extra-judicial area.
To the extent that any provision of these Terms is found by any court or competent authority to be invalid, unlawful or unenforceable that provision shall be struck out of these Terms, and the remainder of the Terms which shall continue to be valid and enforceable to the fullest extent permitted by law.
You may not deal, assign or delegate any of your rights or obligations under these Terms without our prior written approval and any attempted assignment without our prior written consent is void. We may deal, assign or delegate any of our rights or obligations to a third party without your consent. In this case, you have the right to terminate pursuant to clause 8.
Our failure to promptly exercise any contractual right, does not of itself mean that the right has been waived unless we acknowledge and agree to such waiver in writing and it will not give rise to an ongoing waiver or any expectation that the right will not be enforced, unless it is expressly stated to do so.
These Terms are the entire agreement relating to its subject matter and supersedes all prior or contemporaneous oral or written communications, understandings, proposals of you and us relating to the subject matter of these Terms.
Should you have any questions relating to the Services please email us at: firstname.lastname@example.org