SUMMARY OF INSURANCE COVERAGE FOR E-BIKES IN THE NETHERLANDS
What is covered by Dott’s insurance?
For the duration of the rental of the vehicle, you benefit from the insurance subscribed to by Dott, covering:
in each case subject to the applicable sums insured, the eligibility criteria and exclusions as set out below. The cost of insurance is automatically integrated into the cost of renting the electric scooter.
Who is insured?
are covered by Dott’s insurance.
When does the insurance cover begin / end?
The insurance coverage begins with the conclusion of the individual rental agreement, i.e. with completion of the vehicle unlocking process via the app, and ends with the parking of the vehicle and the locking of the vehicle via the app.
What is the maximum insurance coverage?
|Maximum Sum Insured
|Permanent Partial Disablement
|Permanent Total Disablement
|Third Party Property Damage
|Third Party Bodily Injury
What is not insured?
No insurance cover exists for:
What do I do if I have an accident?
How can I claim coverage under the insurance?
If you have caused a personal injury or property damage while driving a vehicle and if you want to claim coverage under the insurance as set out above, you must report the damage event within one week to the insurance company by sending an email to firstname.lastname@example.org or alternatively by telephone on +31 10 899 23 80.
I have made a claim, what else should I do?
If you are unhappy at the way that our insurer has treated your complaint then you can submit a complaint to Financial Services and Pensions Ombudsman at:
Kifid, Postbus 93257, 2509AG, Den Haag, the Netherlands
telephone: +31 70 333 8 999
Our partners may process personal data about you where it is required in order to administer the policy and any claims.
All phone calls, emails and any other written or electronic communications relating to applications for insurance and claims may be monitored and recorded and the recordings used for fraud prevention and detection, training and quality control purposes.
These purposes include, but are not limited to:
● providing insurance estimate(s) or quotation(s) and/or arranging insurance cover;
● checking against anti-fraud databases;
● providing data to national databases where we’re required by law to do so;
● handling and investigating claims and assisting in the claims’ authorisation process;
● accounting and other management information purposes; and
● for any other purpose required by law.
Your rights in relation to this data include:
● the right to erasure of personal data, unless our partners have a lawful basis to continue processing;
● the right to request that the correction of any inaccurate or incomplete information;
● the right to request that any automated processing/decision making is reviewed by a person; and
● the right to request, free of charge, details of the personal data that held about you;
Any questions regarding the information that our partners hold about you should be addressed to
Email: email@example.com; OR
Post: Hofplein 20, 3032 AC, Rotterdam, the Netherlands
A single, unexpected, unforeseen and unintentional event involving a vehicle, occurring at an identifiable time and place, and resulting either in bodily injury to the user and/or a third party, or damage to property.
An identifiable physical injury (including illness solely and directly resulting from the injury but not including any other illness, sickness, disease or naturally occurring condition).
permanent partial disablement
An injury which has a significant impact upon, but does not prevent entirely, the user carrying out any business or occupation and which is likely to last continuously for one year, and at the end of which period is without prospect of improvement.
permanent total disablement
An injury which entirely prevents the user carrying out any business or occupation and which will last continuously for one year, and at the end of which period is without prospect of improvement.