Dott’s insurance policies vary based on the country you’re riding in. To better understand what coverage you can enjoy and where, please make sure you read the Insurance summary for the country you’re riding in.
Dott’s insurance policies vary based on the country that you are riding in. To better understand what coverage you can enjoy and where, please ensure that you read the Insurance Summary for the country you’re riding in.
This is intended as a summary of your insurance coverage, to highlight the cover and limits provided, the key conditions you must follow and the key situations when a claim may not be paid. We have tried to identify the important points we think you need to be aware of. This is not a complete list.
SUMMARY OF INSURANCE COVERAGE FOR E-BIKES AND E-SCOOTERS IN FRANCE
What is covered by Dott’s insurance?
For the duration of the rental of the vehicle, you benefit from the insurance subscribed to by Dott, covering:
in each case subject to the applicable sums insured, the eligibility criteria and exclusions as set out below. The cost of insurance is automatically integrated into the cost of renting the electric scooter.
Who is insured?
are covered by Dott’s insurance.
When does the insurance cover begin / end?
The insurance coverage begins with the conclusion of the individual rental agreement, i.e. with completion of the vehicle unlocking process via the app, and ends with the parking of the vehicle and the locking of the vehicle via the app.
What is the maximum insurance coverage?
|Damages covered||Maximum Sum Insured|
|Permanent Partial Disablement||€100,000|
|Permanent Total Disablement||€100,000|
|Third Party Property Damage||€1,000,000|
|Third Party Bodily Injury||€1,000,000|
|Damages covered||Maximum Sum Insured|
|Third Party Property Damage||€1,220,000|
|Third Party Bodily Injury||Unlimited|
|Defense and Recourse Guarantee||€13,500|
No compensation will be paid for any item of damage if the degree of disability is 10% or less
|Loss of sight in one eye||€12,500|
|Loss of sight in both eyes||€25,000|
|Loss of limb||€25,000|
|Total permanent disability||€100,000 (total amount is for 100% incapacity)|
|Hearing loss in both ears||€25,000|
|Hearing loss in one ear||€6,250|
|Total and permanent loss of speech||€25,000|
|Loss of the use of the shoulder or elbow||€12,500|
|Loss of the use of the hip, wrist, knee or ankle||€7,500|
|Loss of the use of the lower jaw assembly||€11,250|
|Loss of use of a kidney||€7,500|
|Total temporary incapacity resulting from bodily
|75% of the average daily gross income of the
rider or 50EUR (whichever is lower) for a maximum period of 30 days as from the end of the Waiting Period
If the rider has concluded its individual rental agreement with Dott less than 60 days before the date of the Bodily Harm, the amount of
25 EUR per day will be payable with a maximum
amount of 150 EUR (a maximum of 6 days) following the end of the Waiting Period
Waiting Period: 7 days
(payment starts from the 8th day)
What is not insured?
No insurance cover exists for:
What do I do if I have an accident?
How can I claim coverage under the insurance?
If you have caused an injury or property damage while driving a vehicle and if you want to claim coverage under the insurance as set out above, you must report the damage event within one week to the insurance company by sending an email to firstname.lastname@example.org or alternatively by telephone on +33 2 38 79 09 45.
I have made a claim, what else should I do?
If you are not satisfied with the way our insurer has handled your complaint, you can contact Zego at: email@example.com
If you remain unhappy at the way your complaint has been treated, you can also file a complaint to La Médiation de l’Assurance at:
Address: TSA 50110, 75441 Paris cedex 09
Our partners may process personal data about you where it is required in order to administer the policy and any claims.
All phone calls, emails and any other written or electronic communications relating to applications for insurance and claims may be monitored and recorded and the recordings used for fraud prevention and detection, training and quality control purposes.
These purposes include, but are not limited to:
Your rights in relation to this data include:
Any questions regarding the information that our partners hold about you should be addressed to
Email: firstname.lastname@example.org or email@example.com;
Adresse : Hofplein 20, 3032 AC, Rotterdam, Pays-Bas
For any complaint or additional information you can contact the National Commission of
IT and Liberties (www.cnil.fr) by writing to the following address: CNIL 3, place de Fontenoy TSA
80715 – 75334 Paris cedex 07.
A single, unexpected, unforeseen and unintentional event involving a vehicle, occurring at an identifiable time and place, and resulting either in bodily injury to the user and/or a third party, or damage to property.
An identifiable physical injury (including illness solely and directly resulting from the injury but not including any other illness, sickness, disease or naturally occurring condition).
permanent partial disablement
An injury which has a significant impact upon, but does not prevent entirely, the user carrying out any business or occupation and which is likely to last continuously for one year, and at the end of which period is without prospect of improvement.
permanent total disablement
An injury which entirely prevents the user carrying out any business or occupation and which will last continuously for one year, and at the end of which period is without prospect of improvement.