TERMS AND CONDITIONS DOTT

Last update to our Terms: June 24, 2019

1. GENERAL TERMS AND CONDITIONS

Purpose

  1. These general terms and conditions are applicable to and are part of all agreements concluded by emTransit B.V., a private company with limited liability, incorporated under the laws of The Netherlands, which has its registered office at Nieuwezijds Voorburgwal 162, 1012 SJ, Amsterdam, The Netherlands, registered under chamber of commerce number 72795921 (hereafter referred to as: “Dott and/or we/our/us”).
  1. Dott offers various electronic platforms, including mobile applications (together referred to as: “Platform  and/or Platforms”) to rent shared vehicles (“Vehicle and/or Vehicles”). In accessing the Platforms, using the services and Vehicles provided through the Platforms, or registering an account for such services, you (“You” as a user of the services and Vehicles of Dott) agree to fully accept these terms and conditions (“Terms”).
  1. By accepting the Terms, You warrant and represent that you are at least 18 years of age, and have the requisite mental and legal capacity to use our services. If you are below the age of 18 or lack the requisite capacity, your parent or guardian may in accordance with applicable laws be responsible for your acts or omissions in relation to your access of the Platforms or use of our services and Vehicles. 

2. ACCOUNT REGISTRATION

General

  1. You are obliged to register for a user account through the Platforms before any use of our services.

 

  1. Your user account is personal to You and contains your personal and financial information. You will secure your user account and unless expressly authorised in writing by us, You will not directly or indirectly, create a user account for another person, transfer your user account to another person, or permit or assist any other person to use or access your user account.
  1. All applications for user accounts are subject to approval at our sole and absolute discretion, which shall be exercised on a non-discriminatory basis. We reserve the right to reject any application and, if accepted, terminate any user account, and/or to deny access to the Platforms or our services, at our sole and absolute discretion, which shall always be exercised on a non-discriminatory basis.
  1. In accordance with our Privacy Policy, You can delete your account at any moment.




Duties and warranties

  1. In connection with your user account, You are required to provide all relevant information to us in accordance with instructions given through the Platforms. You warrant that all information that you have provided to us is accurate, true and complete.
  1. You are responsible for ensuring that information provided to us remains accurate, true and complete. You will update any changes to such information as soon as possible. We may if required or in accordance with applicable laws check and verify the information you have provided to us. You will cooperate and extend to us any assistance that we may require for such checks and verifications.
  1. You are responsible for all loss and damages arising from inaccurate, false or incomplete information provided to us.

Security measures

  1. You are responsible for the security of your user account details, including your login identification and/or password(s). You will ensure that such details are protected and not disclosed to any other party. You will comply with security measures that we may from time to time direct relating to your use of the Platforms. You are responsible for all loss and damage arising from your disclosure of your account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard the security of your account details.
  1. You are required to notify us immediately if you suspect or are aware of any unauthorised access to or use of your user account.

3. PLATFORM LICENSES

  1. We grant you a limited, royalty-free, non-exclusive, personal, revocable and non-transferable, license to download and/or use our Platforms solely for your own personal, non-commercial purposes, subject to your compliance with the Terms.
  1. You may use the Platforms only as permitted by the Terms. You may not, and will not permit any other party to:
  1. modify, adapt, improve, enhance, alter, translate or create derivative works of the Platforms;
  2. create a database by systematically downloading and storing the Platforms;
  3. use the Platforms for any commercial purposes.
  1. All our intellectual property rights (such as copyrights, trademarks etc.) related to the services, the Platform and the Vehicles shall stay at Dott and will not be transferred to You in any way.

4. PLATFORM AND VEHICLE USAGE

When accessing the Platforms and/or renting our Vehicles, You agree that You:

  • will ensure that You conduct yourself in compliance with all applicable laws and regulations, including but not limited to laws and regulations on data protection, helmet usage, intellectual property protection, taxation, traffic rules, roads and Vehicle usage;
  • will ensure that You are familiar with the way of operating our Vehicles and are physically fit to do so.
  • assume all responsibilities and risks for any injuries and/or medical conditions that might result from riding a Vehicle.
  • will ensure that You treat any equipment provided (including Vehicles) with appropriate care, diligence and safety.
  • will not access the Platforms or use our services or Vehicles if we have suspended You from doing so;
  • without our prior written consent, will not rent, lease, sell, resell or otherwise monetise or commercialise the Platforms, our services or the Vehicles provided through the Platforms;
  • will not use our services or Vehicles except through the Platforms;
  • are at least 18 years old and, when required by local laws, have a valid driving license.
  • will not carry a second person on our Vehicles.
  • are the sole user of a Vehicle and You are responsible for compliance with the rules as set forth in these terms and conditions
  • are responsible for taking into account the weather conditions to determine whether it might be dangerous to operate a Vehicle.
  • will adjust your riding behaviour to suit the riding conditions, for instance weather and traffic conditions.
  • will pay any fines, fees, penalties, impounding cost and/or other charges that result from parking a Vehicle improperly, or by You violating any law, rule or regulation while using our Platforms and/or Vehicles.        
  • will ensure that no one but You will use a Vehicle once you have rented it.
  • will not use any locking mechanism other than those provided by us.
  • will not dismantle, modify, repair or tamper with any of the Vehicles nor any part of the Vehicle.
  • will only use or park Vehicles in areas where they are allowed. You will not use or park a Vehicle in a restricted area. You are responsible for any operation of a Vehicle in a restricted area and for any fines, fees or other cast that might result of Your use of a Vehicle in such restricted area.
  • will not ride a Vehicle carrying a bag, backpack or other item it if prevents you from riding the Vehicle in a safe way.
  • will park a Vehicle at the end of a ride in such a way that it doesn’t prevent us from accessing it.
  • will not use your mobile phone, portable music player and/or any other device that may distract you from riding the Vehicle in a safe way.
  • will not ride a Vehicle while under the influence of any alcohol, medication, drugs and/or any other substance that might prevent you from riding the Vehicle in a safe way.
  • will report any damages, accidents, personal injury, stolen or lost Vehicle to us as soon as possible.
  • will file a report with the local police department if a Vehicle You rented is stolen.

 

From the time You rent a Vehicle through the use of the Platforms until the rental is ended through the Platforms, You undertake to safely use the Vehicle with prudence and diligence in order not to obstacle or represent a danger for the road traffic and in order to ensure the protection of the road safety. You further undertake to abide by the local governmental rules of the road, as well as any public regulations governing traffic, and these Terms.

5. LIMITATION OF LIABILITY

  1. We make no warranty or representation as to the accuracy, reliability, availability or quality of our services, or that the Platforms are error-free, uninterrupted or available at any times. There may be circumstances where our services may be interrupted, delayed or unavailable, including but not limited to planned maintenance, upgrades, urgent repairs and failures of communication links and/or equipment. We are not responsible or liable to You for any loss or damage howsoever arising in the event that our services are defective, interrupted, delayed or otherwise unavailable.
  1. We make no warranty or representation that all the Vehicles provided to You through the Platforms are operable or safe for operation or that they will satisfy any of your expectations on quality or technical specifications. The Vehicles provided to or selected by You are shared with other users. You are responsible for checking the Vehicle provided to or selected by You, and ensuring that You are able to operate the Vehicle and that it is safe for operation. We are not responsible or liable for any loss or damage arising from any defects in the Vehicles provided to or selected by You, or your operation and use of such Vehicles.
  1. You acknowledge and agree that:
  1. Your vehicle is material that may malfunction even if properly maintained or inspected before use, and that riding, using or operating a vehicle carries inherent risk of causing injury to yourself, others or damage to property that cannot be avoided entirely even if proper precautions are taken. In riding, using or operating the vehicle, You agree to assume all risk, responsibility and liability in respect of any such injury, damage, loss or cost caused whether to yourself, others or any property.
  2. We have no control over and shall have no responsibility regarding your use of any vehicle, nor any obligation to indemnify You for any third party claim arising from or in connection with your use of any vehicle.
  1. We shall not be liable to You or any other party for any indirect, special, or consequential losses (including loss of opportunity, reputation, profits or income) in relation to the Terms, your access and use of the Platforms and the Vehicles and services offered through these Platforms, regardless of the form of action whether in contract, tort, product liability or otherwise, even if we have been advised of the possibility of such damages.
  1. To the extent that we are liable to You, our cumulative aggregate liability to You in relation to the Terms shall not for any reason exceed the lesser of the following:
  1. the aggregate amount You have paid to us in connection with the services offered through the Platforms in the one (1) year period preceding the occurrence of the liability; or
  2. Euro 1,000 (one thousand). This limitation applies to all causes of action in the aggregate regardless of the number of actions or claims and including, without limitation, breach of contract, breach of warranty, negligence, misrepresentations, strict liability, and other torts.

6. REMEDIES FOR BREACH

You agree to indemnify, defend and hold harmless us from and against all statutorily penalties, claims, actions, liabilities, losses, expenses, damages and costs (including legal costs on a full indemnity basis) arising out of or related to:

  1. your access, use, or misuse of, the Platforms, any vehicle which You use through the Platforms, any Vehicles provided to or selected by You and the services offered through these Platforms;
  2. any breach of the Terms;
  3. the content and information directly or indirectly provided by You through the Platforms, including any claims that the content and information infringe or misappropriate any intellectual property or proprietary rights;
  4. any death or bodily injury or damage, loss or destruction of any real or tangible property arising from any Vehicle which you use through the Platforms, your use or misuse of any Vehicle provided to or selected by You, and your use or misuse of the services offered through the Platforms; and
  5. any fines or other penalties imposed by a regulator or court of competent jurisdiction from your use or misuse of any Vehicle provided to or selected by you, and your use or misuse of the services offered through the Platforms.

7. FORCE MAJEURE

We shall not be responsible for any loss, damage, default or failure which is shown to be due entirely to causes beyond our control including but not limited to failure of information network equipment, connection failure, failure of computer, communication or other system, power breakdown, strikes, riots, fire, flood, windstorm, explosion, war, government actions, changes of laws, regulations, administrative provisions and other rules, orders of judicial or administrative authorities or acts of God.

8. MODIFICATIONS

We may update our Terms from time to time. We will notify You of any changes by posting the new Terms on this page. We will let you know via email and/or a prominent notice on our Platforms, prior to the change becoming effective and update the "effective date" at the top of this Terms. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.

9. GOVERNING LAW AND JURISDICTION 

All disputes that arise from or in connection with the Terms and further agreements resulting there from, will be subject to the exclusive jurisdiction of the competent court in Amsterdam, The Netherlands. The agreement is solely governed by Dutch law.


 

 

DOTT INSURANCE, TERMS & CONDITIONS (FR)

 

 

During the duration of the Rental of the Electric Scooter DOTT, the User benefits from the Insurance subscribed by DOTT, covering third-party liability insurance and Personal Injury insurance of the User. The cost of insurance is automatically integrated into the cost of renting the electric scooter, there is no option to select.

This Collective Policy is intended to cover the Insured Person as part of his General Liability and for damages suffered in the event of a traffic Accident in which the User is involved during the time of use of the electric scooter. as New Individual Electronic Vehicle (NIEV), under the conditions defined in these DOTT General Conditions of Insurance.

All warranties and exclusions are detailed below.

To report a claim, please refer to section "3. How to declare a claim?"

1. The eligibility criteria:

The Insured Person can claim coverage if:

 

In any case, the Insured Person can not claim coverage prior to its connection to the DOTT Mobile Application, or if it does not meet one of the criteria defined above.

 

2. What is covered:

In the Geographic Limits and Coverage Period, the Insured Person is covered:

2.1. Civil Liability: Personal Injury and Accidental Damage

Our Insurer will pay the amount shown in the Table of Benefits below for:

Description of the Guarantee

Insured value

Franchise

Civil Liability:

Bodily harm

No Limit

No Franchise

Accidental property damage

1.220.000 EUR

No Franchise

What is not covered

Never guaranteed:

Also excluded:

Also excluded:

Refer also to the exclusions common to all warranties set out in section 2.3 below.

2.2 Personal Injury

In the event of a traffic Accident, fire or explosion in which the Insured Person is involved while driving an NIEVI, this cover covers the bodily injury suffered by the Insured Person.

It is exercised under the conditions defined in this chapter, the ceiling of compensation being included in the table of guarantees of the special conditions.

No compensation will be paid regardless of the item of injury concerned, if the disability rate is less than or equal to 10%.

The compensation due, once deducted from all benefits paid by the social organizations and third-party payers as defined below, may not exceed the guarantee ceiling provided for in the schedule of warranties of the Special Conditions, and the under-limitations provided in the guarantee table of these General Conditions.

2.2.1 Who is the Insured Person?

Any person named above in point 1. The eligibility criteria, whether responsible or not for the Accident in which the insured NIEV is involved.

2.2.2 What damages may be compensated?

Accidental Death and Permanent and Temporary Incapacity

We cover the damages listed in the following table within the limits of the insured value indicated, if the Insured Person suffers Bodily Damage due to an Accident occurring during the Cover Period which results in Personal Injury.

Table of services:

Damages covered

Insured value

Accidental death (accident only)

200.000 EUR

Funeral expenses (accident only)

3 000 EUR

Quadriplegia (accident only)

50 000 EUR

Paraplegia (accident only)

50 000 EUR

Loss of sight of one eye (accident only)

12 500 EUR

Loss of sight of both eyes (accident only)

25 000 EUR

Loss of limb (accident only)

25 000 EUR

Total permanent disability (accident only)

50 000 EUR

(total amount is equal to 100% disability)

Loss of hearing in both ears (accident only)

25 000 EUR

Loss of hearing in one ear (accident only)

6 250 EUR

Loss of total and permanent speech (accident only)

25 000 EUR

Loss of use of the shoulder or elbow (accident only)

12 500 EUR

Loss of hip, wrist, knee or ankle use (accident only)

7 500 EUR

Loss of use of the entire lower jaw (accident only)

11 250 EUR

Loss of kidney use (accident only)

7 500 EUR

Total Temporary Disability Resulting from Personal Injury Resulting from Accident

75% of the average Insured Person's Daily Gross Income (received from the Subscriber) or 50 EUR (the lower of the two) for a maximum period of 30 days from the end of the Waiting Period.

If the Insured Person has entered into a contract with the Underwriter of the Collective Policy for less than 60 days on the date of Personal Injury, the amount of EUR 25 per day will be payable with a maximum amount of EUR 150 (max 6 days) from the end of the Waiting Period.

If the Insured Person is a Substitute on the date of Personal Injury, the amount of 25 euros will then be payable within the limit of 6 days from the end of the Waiting Period.

Waiting Time: 7 days (payment starts from the 8th day)

Non-accumulation of benefits between benefits in the event of death and any benefit in the event of permanent disability of loss of use:

If the Insured Person has already received, for the insured event, a permanent total incapacity benefit or loss of permanent use, the death benefit will be paid after deduction of the benefits already received.

How Our Insurer Will Pay the Insured Person:

The benefit is paid as a lump sum and will be paid as follows:

  1. Accidental Death and Permanent and Temporary Incapacity

If, during the Cover Period, an Insured Person is involved in an Accident that results in the death as a direct result of the Accident within 12 months from the date of the Accident, Our Insurer will pay the lump sum as indicated in the table of benefits.  

B. Permanent total incapacity and loss of use

If, during the Cover Period, an Insured Person is involved in an Accident and Bodily Injury that results in a Total Permanent Disability within 12 months of the date of the Accident, Our Insurer will pay the Insured Person the amount as set out in the Table of Benefits, after a Physician designated by Our Insurer will have analyzed and accepted the decision of the Physician designated by the Insured Person.

The services indicated correspond to 100% of the amount of the loss. If an Insured Person has an accident and suffers only a partial loss, only a percentage of the total amount will be paid.

No indemnity will be granted for any Pre-existing Condition or pre-existing partial disability of the Insured Person prior to the Accident Covered. If members or organs were already partially deficient before the Accident, compensation will be based on the difference in the condition of the limb or organ before and after the Accident Covered.

C. Total Temporary Incapacity Resulting from Personal Injury Due to Accident

Our Insurer will pay, subject to the Waiting Period, the Total Temporary Incapacity Benefit indicated in the Table of Benefits to the Insured Person for a period not exceeding thirty days in total from the end of the Waiting Period. When it seems appropriate or in case of doubt, Our Insurer may appoint a Physician to analyze and accept the decision of the Physician designated by the Insured Person. 

Daily Gross Income is calculated based on 60 days prior to Personal Injury.

The Total Temporary Incapacity benefit from Personal Injury will be paid until the Insured Person is medically fit to return to work. It will be paid up to a maximum of 30 days in total resulting from the same Accident, but not necessarily consecutive.

2.2.3 In the event of a dispute over the medico-legal conclusions, particularly on the determination of the disability rate:

In case of litigation, contradictory expertise may be established between the medical adviser of the Insured Person and the medical adviser of Our Insurer. Each party will retain the fees of its medical adviser.  

If consensus is impossible and before any legal proceeding, if the Parties agree, an arbitration may be conducted to determine the disability rate. This arbitrator will be chosen by the Insured Person from a list composed of three medical advisers proposed by the Insurer. Each of the parties will bear half the fees of the expert third party. In the event that the expert third party agrees with the conclusions of the one chosen by the Insured Person, the Insurer bears all the fees of these experts.

The indemnity due, after deduction of all the benefits paid by social organizations and third-party payers as defined above, may not exceed the guarantee ceiling provided for in the schedule of cover of the Special Conditions.

Warning

In case of damage to the head no compensation will be paid if the Insured Person was not wearing any helmet at the time of the accident.

What is not covered

Never guaranteed:

Refer also to the exclusions common to all warranties set out in section 2.3 below.

2.3 Common Exclusions to all the guarantees

What your contract does not guarantee:

Whatever guarantees are chosen, in accordance with the law or because of the nature of the events concerned, are never guaranteed:

3. How to declare a claim?

The Insured Person must, as soon as possible and in any case within 8 days, give notice of the occurrence of the incident to Our Insurer.

By contacting by email at the following address: ridedott@broadspire.eu ;

Or by phone at the following number: + 33 2 38 79 09 45.

To declare a claim, the Insured Person shall promptly provide the Broker with all documents that will enable Our Insurer to establish the circumstances and determine the extent of the damage.

Our Insurer reserves the right to verify the statements made to it and the answers provided to its requests.

The Insured Person must ensure the following points when declaring a claim:

 4. Complaints

The purpose of DOTT as well as that of Our Insurer is to provide you with top quality service at all times, although we understand that there are circumstances in which you may find it helpful to file a claim.

Please follow the procedure below if you wish to file a claim. Any complaint must be addressed in the first place to:

Zego

25, Luke Street

Techspace Shoreditch

London  

compliance@zego.com

Zego will acknowledge receipt of the claim in writing as soon as possible and will provide you with its decision on the claim in writing within 8 weeks of receipt of the claim.

If the answer does not satisfy you, you can contact La Parisienne Assurances, by writing to the following address:

LA PARISIENNE ASSURANCES

Service Relations Clients

120-122 Rue Réaumur

TSA 60235

75083 PARIS Cedex 02  

Parisienne Assurances undertakes to acknowledge receipt of your correspondence within 10 working days (unless a response has already been provided to you during this period), and to process your complaint within a maximum of 60 working days at counting the receipt of your mail.

After exhaustion of the internal claims procedures specific to La Parisienne Assurances, you can seize in writing the Mediator of the French Federation of Insurance (FFA):

La Médiation de l’Assurance TSA 50 110 75 441 Paris cedex 09

E-mail: le.mediateur@mediation-assurance.org  

The mediator is an outside personality at La Parisienne Assurances who exercises his mission independently. This appeal is free. He gives a reasoned opinion within 3 months of his referral.

The mediation procedure and the "Mediation Charter" of the FFA are freely available on the website: www.ffa-assurance.fr.

The aforementioned complaint handling provisions do not prejudice Your right to take legal action.

5.  Data Privacy

Our partner, ZEGO as an insurance broker, is responsible with its Partner Insurers for the processing applied to your personal data in connection with the underwriting and management of the insurance contracts it distributes as well as the management of potential resulting losses.

Your data is used only for explicit purposes, legitimate and determined in connection with your insurance contract. We do not keep them beyond the time required for the operations for which they were collected.

The recipients of the data concerning you are Zego, La Parisienne Assurances as well as intermediaries, reinsurers and authorized professional bodies.

In addition, in accordance with our legal obligations, we implement data processing aimed at combating money laundering and terrorist financing as well as the fight against insurance fraud. On the other hand, we must keep your data for five years after the termination of your contract, in accordance with the provisions of Article L 561-12 of the Monetary and Financial Code in particular.

The collection of data relating to the offenses, convictions and security measures is at the time of the subscription of the insurance contract, or in the course of its execution or in the context of the management of the litigation.

The only data that we request from you and which we process are necessary for the pursuit of all the aforementioned purposes and are intended exclusively for our internal management services as well as, if necessary, for those of your insurer and its underwriters. contractors. We do not commercialize, in any way, the data about you and we do not use it to conduct canvassing or profiling operations.

Zego and its insurance partners are legally obligated to verify that your data is accurate, complete and, if necessary, up-to-date. We may ask you to check it or to complete your file.

In accordance with the law n ° 2018-493 of June 20th, 2018 relative to the protection of the personal data and the European regulation n ° 2016/679 / UE of April 27th, 2016, you benefit from a right of access, of rectification, of portability and erasure of your data or limiting processing related thereto. You can also, for legitimate reasons, oppose the processing of data concerning you. We may deny your request, in whole or in part, if it is incompatible with our obligation to store and / or process your data under a legal provision or justified by the performance of pre-contractual and / or contractual obligations.

To exercise all or part of these rights, you may, subject to the production of a valid identity document (driver's license excluded) contact our Data Protection Officer by writing to compliance@zego.com or that of the insurer by writing to DPO@la-parisienne.fr.

Safety measures

Our Insurers partners are committed to ensuring the security of your data by implementing enhanced data protection through the use of physical and logical means of security in accordance with the rules of the art and the standards that are imposed.

For any complaint or additional information you can contact the National Commission of Computing and Freedoms (www.cnil.fr) by writing to the following address:  

CNIL 3, place de Fontenoy TSA 80715 75334 Paris cedex 07

6.  Glossary

 

Accident / Accidental: Any unintentional event, unforeseen and external to the victim or the insured vehicle, constituting the cause of bodily injury, material or immaterial within the meaning of Article R. 211-5 of the Insurance Code.

Circuit: Private course, loop, closed and permanent or temporary subject to administrative authorization. It is bounded by curbs and its track may be bitumen or earth.

Pre-existing condition: Refers to any condition, injury, pathology, disease or condition related to it and / or any related symptoms, diagnosed or not, of which the Insured Person suffers before the beginning of this insurance and:

This does not include Pre-existing Conditions for which Insured Persons have not had treatment or symptoms for at least 12 months.

Waiting period: Period during which no benefit will be granted, the Insured Person does not benefit from insurance cover  

Bodily injury: Any bodily injury suffered by a natural person.

Property damage: Any destruction, deterioration, loss of a thing or damage to an animal.

Franchise: Part of the expenses that, in any case, remains the responsibility of the Insured Person.

Total Permanent Disability: Refers to a permanent, total and irreversible disability that totally prevents an Insured Person from practicing any Profession for which it is fit through training or experience and which, in all likelihood, will continue to at the end of his physical life, as determined by a Physician.

 

Geographical limits: Territory of the French Republic, with the exception of Overseas Regions and Overseas Communities, as well as Monaco.

Physician: Refers to a qualified physician who is registered with local authorities and licensed to practice medicine in the country of coverage. He can not be the Insured Person, any person related to the Insured Person or any person living with the Insured Person.

 

NIEV : The vehicle designated in the Special Conditions and complying with the conditions stipulated in paragraph 2.

Insured person: the person designated in point 1.

Coverage Period: The period during which the Insured Person benefits from the guarantees of this Group Policy. It runs from the connection to the Subscriber's Mobile App until it is disconnected.

Collective Policy: refers to the Group Insurance Policy Coverage in General Civil Liability subscribed by the Subscriber.

Loss: Damage event that may be covered under the policy. All consequential damage to the same fact is considered one and the same.

Subscriber: the legal person thus designated in the Special Conditions.

Third parties: Anyone other than the Subscriber and the Insured Persons.


 

 

DOTT INSURANCE, TERMS & CONDITIONS (BE)

 

 

During the duration of the Rental of the Electric Scooter DOTT, the User benefits from the Insurance subscribed by DOTT, covering third-party liability insurance and Personal Injury insurance of the User. The cost of insurance is automatically integrated into the cost of renting the electric scooter, there is no option to select.

This Collective Policy is intended to cover the Insured Person as part of his General Liability and for Personal Injury damages suffered in the event of a traffic Accident in which the User is involved during the time of use of the electric scooter. as New Individual Electronic Vehicle (NIEV), under the conditions defined in these DOTT General Conditions of Insurance.

All warranties and exclusions are detailed below.

To report a claim, please refer to section "3. How to declare a claim?"

1. The eligibility criteria:

The Insured Person can claim coverage if:

 

In any case, the Insured Person can not claim coverage prior to its connection to the DOTT Mobile Application, or if it does not meet one of the criteria defined above.

 

2. What is covered:

In the Geographic Limits and Coverage Period, the Insured Person is covered:

2.1. Civil Liability: Personal Injury and Accidental Damage

Our Insurer will pay the amount shown in the Table of Benefits below for:

Description of the Guarantee

Insured value

Franchise

Civil Liability:

Bodily harm

5.000.000 EUR

No Franchise

Accidental property damage

5.000.000 EUR

No Franchise

What is not covered

Never guaranteed:

Also excluded:

2.2 Personal Injury

In the event of a traffic Accident, fire or explosion in which the Insured Person is involved while driving an NIEVI, this cover covers the bodily injury suffered by the Insured Person.

It is exercised under the conditions defined in this chapter, the ceiling of compensation being included in the table of guarantees of the special conditions.

No compensation will be paid regardless of the item of injury concerned, if the disability rate is less than or equal to 10%.

The compensation due, once deducted from all benefits paid by the social organizations and third-party payers as defined below, may not exceed the guarantee ceiling provided for in the schedule of warranties of the Special Conditions, and the under-limitations provided in the guarantee table of these General Conditions.

2.2.1 Who is the Insured Person?

Any person named above in point 1. The eligibility criteria, whether responsible or not for the Accident in which the insured NIEV is involved.

2.2.2 What damages may be compensated?

Accidental Death and Permanent and Temporary Incapacity

We cover the damages listed in the following table within the limits of the insured value indicated, if the Insured Person suffers Bodily Damage due to an Accident occurring during the Cover Period which results in Personal Injury.

Table of services:

Damages covered

Insured value

Accidental death (accident only)

200.000 EUR

Funeral expenses (accident only)

3 000 EUR

Quadriplegia (accident only)

50 000 EUR

Paraplegia (accident only)

50 000 EUR

Loss of sight of one eye (accident only)

12 500 EUR

Loss of sight of both eyes (accident only)

25 000 EUR

Loss of limb (accident only)

25 000 EUR

Total permanent disability (accident only)

50 000 EUR

(total amount is equal to 100% disability)

Loss of hearing in both ears (accident only)

25 000 EUR

Loss of hearing in one ear (accident only)

6 250 EUR

Loss of total and permanent speech (accident only)

25 000 EUR

Loss of use of the shoulder or elbow (accident only)

12 500 EUR

Loss of hip, wrist, knee or ankle use (accident only)

7 500 EUR

Loss of use of the entire lower jaw (accident only)

11 250 EUR

Loss of kidney use (accident only)

7 500 EUR

Total Temporary Disability Resulting from Personal Injury Resulting from Accident

75% of the average Insured Person's Daily Gross Income (received from the Subscriber) or 50 EUR (the lower of the two) for a maximum period of 30 days from the end of the Waiting Period.

If the Insured Person has entered into a contract with the Underwriter of the Collective Policy for less than 60 days on the date of Personal Injury, the amount of EUR 25 per day will be payable with a maximum amount of EUR 150 (max 6 days) from the end of the Waiting Period.

If the Insured Person is a Substitute on the date of Personal Injury, the amount of 25 euros will then be payable within the limit of 6 days from the end of the Waiting Period.

Waiting Time: 7 days (payment starts from the 8th day)

Non-accumulation of benefits between benefits in the event of death and any benefit in the event of permanent disability of loss of use:

If the Insured Person has already received, for the insured event, a permanent total incapacity benefit or loss of permanent use, the death benefit will be paid after deduction of the benefits already received.

How Our Insurer Will Pay the Insured Person:

The benefit is paid as a lump sum and will be paid as follows:

  1. Accidental Death and Permanent and Temporary Incapacity

If, during the Cover Period, an Insured Person is involved in an Accident that results in the death as a direct result of the Accident within 12 months from the date of the Accident, Our Insurer will pay the lump sum as indicated in the table of benefits.  

B. Permanent total incapacity and loss of use

If, during the Cover Period, an Insured Person is involved in an Accident and Bodily Injury that results in a Total Permanent Disability within 12 months of the date of the Accident, Our Insurer will pay the Insured Person the amount as set out in the Table of Benefits, after a Physician designated by Our Insurer will have analyzed and accepted the decision of the Physician designated by the Insured Person.

The services indicated correspond to 100% of the amount of the loss. If an Insured Person has an accident and suffers only a partial loss, only a percentage of the total amount will be paid.

No indemnity will be granted for any Pre-existing Condition or pre-existing partial disability of the Insured Person prior to the Accident Covered. If members or organs were already partially deficient before the Accident, compensation will be based on the difference in the condition of the limb or organ before and after the Accident Covered.

C. Total Temporary Incapacity Resulting from Personal Injury Due to Accident

Our Insurer will pay, subject to the Waiting Period, the Total Temporary Incapacity Benefit indicated in the Table of Benefits to the Insured Person for a period not exceeding thirty days in total from the end of the Waiting Period. When it seems appropriate or in case of doubt, Our Insurer may appoint a Physician to analyze and accept the decision of the Physician designated by the Insured Person. 

Daily Gross Income is calculated based on 60 days prior to Personal Injury.

The Total Temporary Incapacity benefit from Personal Injury will be paid until the Insured Person is medically fit to return to work. It will be paid up to a maximum of 30 days in total resulting from the same Accident, but not necessarily consecutive.

2.2.3 In the event of a dispute over the medico-legal conclusions, particularly on the determination of the disability rate:

In case of litigation, contradictory expertise may be established between the medical adviser of the Insured Person and the medical adviser of Our Insurer. Each party will retain the fees of its medical adviser.  

If consensus is impossible and before any legal proceeding, if the Parties agree, an arbitration may be conducted to determine the disability rate. This arbitrator will be chosen by the Insured Person from a list composed of three medical advisers proposed by the Insurer. Each of the parties will bear half the fees of the expert third party. In the event that the expert third party agrees with the conclusions of the one chosen by the Insured Person, the Insurer bears all the fees of these experts.

The indemnity due, after deduction of all the benefits paid by social organizations and third-party payers as defined above, may not exceed the guarantee ceiling provided for in the schedule of cover of the Special Conditions.

Warning

In case of damage to the head no compensation will be paid if the Insured Person was not wearing any helmet at the time of the accident.

What is not covered

Never guaranteed:

Refer also to the exclusions common to all warranties set out in section 2.3 below.

2.3 Common Exclusions to all the guarantees

What your contract does not guarantee:

Whatever guarantees are chosen, in accordance with the law or because of the nature of the events concerned, are never guaranteed:

3. How to declare a claim?

The Insured Person must, as soon as possible and in any case within 8 days, give notice of the occurrence of the incident to Our Insurer.

By contacting by email at the following address: ridedott@broadspire.eu ;

Or by phone at the following number: + 32 (0) 2 714 03 88.

To declare a claim, the Insured Person shall promptly provide the Broker with all documents that will enable Our Insurer to establish the circumstances and determine the extent of the damage.

Our Insurer reserves the right to verify the statements made to it and the answers provided to its requests.

The Insured Person must ensure the following points when declaring a claim:

 4. Complaints

The purpose of DOTT as well as that of Our Insurer is to provide you with top quality service at all times, although we understand that there are circumstances in which you may find it helpful to file a claim.

Please follow the procedure below if you wish to file a claim. Any complaint must be addressed in the first place to:

Zego

25, Luke Street

Techspace Shoreditch

London  

compliance@zego.com

Zego will acknowledge receipt of the claim in writing as soon as possible and will provide you with its decision on the claim in writing within 8 weeks of receipt of the claim.

If you are still not satisfied with the aforementioned final response or if you or the Insured Person have not received a final response within eight weeks of receipt of the claim, you or the Insured Person can submit your claim. to Ombudsman des Assurances. Here are its coordinates :

Ombudsman Des Assurances

Square de Meeûs 35

1000 Brussels

Belgium

Phone: + 32.2.547.58.71

Fax: +32.2.547.59.75

Email: info@ombudsman.as

Website: www.ombudsman.as 

The aforementioned complaint handling provisions do not prejudice Your right to take legal action.

5.  Data Privacy

Our partners undertake, in their capacity as controller, to process only the personal data ("Personal Data") that You provide under this Collective Policy in accordance with the privacy regulations in force. and in particular in accordance with Regulation (EU) No 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC ("RGPD").

The purpose of the collection and processing of Personal Data is the administration of this Collective Policy and the processing of any Claim, and this under the law, insurance policies and any other applicable text to the settlement of your file ("Purpose"). The legal basis of the processing of your Personal Data is (i) the execution of the contract (the Collective Policy) (ii) the respect of a legal provision, or (iii) the safeguarding of their legitimate interests in order to be able to ensure their defense in case of action in responsibility.

They may transmit Your Personal Data to other parties acting on their behalf for these activities both inside and outside the European Economic Area ("EEA").

They may also share Your Personal Information with other insurers, regulators, fraud prevention agencies or other parties, as permitted or required by law.

Data protection laws outside the EEA may not be as extensive as those in the EEA, and they will take sufficient and adequate measures to ensure that Your Personal Data is always protected according to EEA standards.

They will take reasonable steps to ensure that Your Personal Data held is accurate and only used or retained as necessary for the fulfillment of the Purpose and as long as required by law.

You have the right to access, correct, delete, restrict, oppose the processing of Your Personal Data or exercise the right to portability of data about you, which they hold on You, within the limits provided by the RGDP. You can exercise the rights mentioned above by sending a written request to dpo@la-parisienne.fr.

In general, any questions relating to the processing of your Personal Data should be addressed to the Data Protection Officer ("DPO"). The details of the DPD are dpo@la-parisienne.fr and / or compliance@zego.com.

In the event of claims relating to the processing of Your Personal Data, these can be submitted to the Data Protection Authority:

Rue de la Presse, 35, 1000 Brussels

Phone: +32 (0)2 274 48 00

Fax: +32 (0)2 274 48 35

Email: contact@apd-gba.be

You can find more information about La Parisienne Assurance's privacy policy in la-parisienne.com/privacy-policy.

6.  Glossary

 

Accident / Accidental: Any unintentional event, unforeseen and external to the victim or the insured vehicle, constituting the cause of bodily injury, material or immaterial within the meaning of Article R. 211-5 of the Insurance Code.

Pre-existing condition: Refers to any condition, injury, pathology, disease or condition related to it and / or any related symptoms, diagnosed or not, of which the Insured Person suffers before the beginning of this insurance and:

This does not include Pre-existing Conditions for which Insured Persons have not had treatment or symptoms for at least 12 months.

Waiting period: Period during which no benefit will be granted, the Insured Person does not benefit from insurance cover  

Bodily injury: Any bodily injury suffered by a natural person.

Property damage: Any destruction, deterioration, loss of a thing or damage to an animal.

Franchise: Part of the expenses that, in any case, remains the responsibility of the Insured Person.

Total Permanent Disability: Refers to a permanent, total and irreversible disability that totally prevents an Insured Person from practicing any Profession for which it is fit through training or experience and which, in all likelihood, will continue to at the end of his physical life, as determined by a Physician.

 

Geographical limits: Territory of the French Republic, with the exception of Overseas Regions and Overseas Communities, as well as Monaco.

Physician: Refers to a qualified physician who is registered with local authorities and licensed to practice medicine in the country of coverage. He can not be the Insured Person, any person related to the Insured Person or any person living with the Insured Person.

 

NIEV : The vehicle designated in the Special Conditions and complying with the conditions stipulated in paragraph 2.

Insured person: the person designated in point 1.

Coverage Period: The period during which the Insured Person benefits from the guarantees of this Group Policy. It runs from the connection to the Subscriber's Mobile App until it is disconnected.

Collective Policy: refers to the Group Insurance Policy Coverage in General Civil Liability subscribed by the Subscriber.

Loss: Damage event that may be covered under the policy. All consequential damage to the same fact is considered one and the same.

Subscriber: the legal person thus designated in the Special Conditions.

Third parties: Anyone other than the Subscriber and the Insured Persons.