Last Updated: 15 November 2021
Thank you for sharing your personal data with us. At Dott we care about the safety of your data and we are committed to providing you with clear and transparent information on how we collect, use and share your data when you visit our website at https://ridedott.com/ (“Website”), use our mobile application (“App”) and our electric vehicles (“Vehicles”) and when you otherwise interact with us. We process your data in accordance with the requirements set out under the General Data Protection Regulation (“GDPR”), as well as the Data Protection Act 2018 for the United Kingdom and other applicable data protection legislation.
This policy explains what personal data we collect from you, for what reason, in what way, how we keep it safe, with whom we share it with and your rights regarding this data. We recommend that you read this along with our Terms and Conditions, which set out the terms governing the services provided.
We keep our Privacy Policy under regular review so we encourage you to regularly review it through the App or through our Website. If we make any changes to this Privacy Policy, the updated version will be made available through our App and our Website and if we make any material changes to this Privacy Policy, we will provide a prominent notice and may also contact you directly by email or another method.
Our services are not intended for children under the age of 18 years or any other age limit applicable in your jurisdiction and we do not knowingly collect data relating to children.
We also process Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Technical and Usage Data to calculate the percentage of users accessing a specific Website feature or App functionality, or to understand how our Vehicles are used. As such data is not regulated, its processing is not subject to this privacy policy.
If you fail to provide personal data
Where we need to collect personal data under our Terms and Conditions, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may not be able to allow you to use the App and/or our Vehicles as this information is necessary in order to be able to provide our services.
Automated technologies or interactions.
As you interact with our Website and App and use our Vehicles, we will automatically collect Technical and Usage Data about your browsing, your device and your Vehicle ride. We collect this personal data by using telemetry sensors, cookies, local storage and other technologies, both proprietary and third-party-sourced. Please see our cookie policyhttps://ridedott.com/cookies for further details on automated data collection via our Website.
Data from other sources.
We may obtain identity and contact data and/or financial and transactional data from other sources, including our insurance providers, vendors and law enforcement.
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Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
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OPERATIONS | To register you as a new customer, to deliver our services to you and to manage payments, fees and charges. | Identity and Contact Financial and Transactional Technical and Usage Geolocation and Telemetry Social and Inclusive Program Data |
Necessary for the performance of a contract with you (deliver our services). Necessary to comply with a legal obligation (for example, verify that you are over 18 or hold a valid drivers license). |
To manage our relationship with you which includes notifying you about changes or updates to our services, user terms or privacy policy, responding to any queries raised by you and other similar activities. | Identity and Contact User Content User and potential user content Geolocation and Telemetry Depending on your query we may need to process any other relevant personal data |
Necessary for the performance of a contract with you (deliver our services). or Necessary for our legitimate interests (to maintain a positive client relationship with our customers). |
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To cooperate with our insurers and brokers, which includes verifying your identity, verifying the identity of the Vehicle you used, verifying your use of the Vehicle, and then providing them with this data. | Identity and Contact Financial and Transactional Technical and Usage Geolocation and Telemetry |
Necessary for the performance of a contract with you (keeping you insured whilst on a ride) and Necessary for our legitimate interests (to provide information to our insurer in order to process a claim, ie administer our business) and Necessary to comply with a legal obligation (the law may require us to cover our service with insurance). |
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To seek your views on our services via customer satisfaction surveys and other similar activities, delivered via the App or via email. | Identity and Contact User and potential user content |
Necessary for our legitimate interests (to improve our services on the basis of your feedback). | |
ADMINISTRATION | To administer and protect our business, App, Vehicles and Website which includes troubleshooting, data analysis, testing, system maintenance, support, reporting, hosting of data, responding to law enforcement requests, responding to the needs of our professional advisers and other similar activities. This includes collecting and recovering money owed to us. | Identity and Contact Financial and Transactional Technical and Usage Geolocation and Telemetry Profile |
Necessary for our legitimate interests (running our business, maintaining our Vehicles, ensuring reliability of IT services and network security, preventing fraud, debt recovery, business reorganisation or group restructuring) and Necessary to comply with a legal obligation (for example, record keeping obligations). |
ANALYTICS | To use data analytics to improve our Website, App, Vehicles, marketing and advertising efforts, customer relationships and experiences and other similar activities. This includes sharing personal data with third parties who provide analytics services. | Technical and Usage Profile |
Necessary for our legitimate interests (to study how customers use our Vehicles, App and Website, to develop, keep up to date, to improve our offering and to ensure it is lawful, safe and reliable). Where the law requires us to rely on your consent for this type of processing we will ask you to opt in to processing for analytics purposes. |
ADVERTISING | To deliver relevant Website and App content and advertisements to you, including making suggestions and recommendations to you about products or services that may be of interest to you, measure or understand the effectiveness of the advertising we serve to you and other similar activities. This includes sharing personal data with our advertising partners. | Identity and Contact Technical and Usage Profile |
Necessary for our legitimate interests (to define and identify types of current and future customers for our offering, to inform our marketing strategy and to grow our business)br>Where the law requires us to rely on your consent for this type of processing we will ask you to opt in to processing for advertising purposes. |
DIRECT MARKETING | To enable you to partake in product promotions and to take advantage of various discounts, to promote our services more generally and for other similar activities. This includes sharing personal data with our marketing partners. | Identity and Contact Technical and Usage Profile |
Necessary for our legitimate interests (to promote our services) Where the law requires us to rely on your consent for this type of processing we will ask you to opt in to processing for direct marketing purposes. |
Professional advisers and law enforcement
We may disclose your personal information to the court service or regulators or law enforcement agencies in connection with proceedings or investigations where compelled to do so. We may disclose your personal information to our professional advisors that are usually regulated by a competent authority (legal representatives, accountants, etc.) where that proves necessary. We may also disclose your personal information to our Insurance Providers where it proves necessary to process any insurance claim linked to your use of our Vehicles.
Local authorities
Local authorities require us to share certain information about our Vehicles as a condition to us operating on the territory of the cities they govern. This exchange is automatic and in accordance with the Open Mobility Foundation‘s data exchange protocols. All local authorities have guaranteed that they comply with the General Data Protection Regulation (EU) 2016/679 and have signed data sharing agreements with us. Pursuant to these agreements local authorities are required not to combine Vehicle information with any other information that can potentially identify you. The authorities use Vehicle information for the purposes of urban planning, public engagement and compliance.
Other transport app operators
We may disclose certain information about our Vehicles to other transport app operators so that they can provide services to you, such as allowing you to see and book our Vehicles in their apps. This information does not usually include any personal data but when it does the exchange is automatic and in accordance with the Open Mobility Foundation‘s data exchange protocols. All transport app operators have guaranteed that they comply with the General Data Protection Regulation (EU) 2016/679 and have signed data sharing agreements with us. Pursuant to these agreements transport app operators are required not to combine Vehicle information with any other information that can potentially identify you. Transport app operators use Vehicle information solely for the purposes of allowing the seamless integration of our systems with their systems.
FOR USERS IN THE UNITED KINGDOM:
Department for Transport for London
Some data pertaining to your use of e-scooters with any participating Operator of rental e-scooters in the UK, including Dott will be shared securely with the UK Department for Transport (DfT) and a third party research contractor for the purpose of the e-scooter trials.
This data will enable DfT to understand the effects of e-scooters and to allow ministers to take an informed decision in the future about how they should be regulated to promote safe and sustainable travel.
The data that will be shared includes:
DfT and Dott take data protection extremely seriously and are ensuring the collection of this data is compliant with Data Protection Legislation.
For more information about the standards you can expect when DfT asks for, or holds, your personal information, read DfT’s Personal information charter.
DfT is also preparing a separate survey that you may be asked to respond to as a participant in these rental e-scooter trials. The survey will ask for information about your gender, ethnicity, age and first-part postcode to enable the DfT’s research contractor to assess the impact of e-scooter use on equality and opportunity, and to compare different experiences of e-scooter use according to those characteristics.
Further details of this will be provided with the survey.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
To be informed |
To access | To rectify |
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You have the right to be informed about our processing of your personal data. This information can be found on this Privacy Policy. If you have any questions or complaints, please contact us at privacy@ridedott.com. | You have the right to request a copy of the personal data about you that we have. This request can be about a specific topic (for example, such as your trip history) or general. If you would like to exercise this right, please contact privacy@ridedott.com. | You have the right to rectify your information and change or update it where the data is incorrect or has changed. It is important that the personal data we hold about you is accurate and up-to-date, so please let us know if your personal data changes during your relationship with us.If you would like to exercise this right, please contact privacy@ridedott.com. |
To erasure | To restrict processing | To object to automated decision making, including profiling |
You have the right to request the deletion of your personal information. If you would like to exercise this right, please send an email to privacy@ridedott.com. Keep in mind that in certain circumstances we may be unable to follow your request as we may have legal requirements under which we need to keep your data for a specific amount of time. If such is the case, we will inform you of the reason. | You have the right to object to our processing of your data. If you would like to exercise this right, please contact privacy@ridedott.com. | Dott carries out automated decision making when carrying out age verification checks. If you want to object to this type of processing, please contact privacy@ridedott.com. |
To data portability | To complain to the data protection authority | To withdraw yourconsent |
You have the right to request that your data be transferred to another organisation or an easy to read copy be provided to you in order to transfer to another organisation. If you would like to exercise this right, please contact privacy@ridedott.com. | If you would like to lodge a complaint with the relevant Data Protection Authority, you can find the website here https://edpb.europa.eu/about-edpb/about-edpb/members_en. We would appreciate the chance to deal with any concerns you may have before you raise them with your local authority so please contact us in the first instance by emailing us at privacy@ridedott.com. | In those cases in which we have relied on consent for the processing of your data, you have the right to take this consent back at any time. If you would like to exercise this right, please contact privacy@ridedott.com. |
If you send us a request regarding any of these rights, we will answer within one month from the day of receipt and, where possible, do our best to address your request within such time. Where necessary, this period may be extended by up to a further two months in complex cases (we will let you know if this is the case).
For full information on your rights as a data subject, please visit the webpage of the data protection authority in your country of residence:
We would appreciate the chance to deal with any concerns you may have before you raise them with your local authority so please contact us in the first instance by emailing us at privacy@ridedott.com.