Insurance
summary
Dott’s insurance policies vary based on the country you’re riding in.
To better understand what coverage you can enjoy and where,
please make sure you read the Insurance summary for the country you’re riding in.
Dott’s insurance policies vary based on the country you’re riding in.
To better understand what coverage you can enjoy and where,
please make sure you read the Insurance summary for the country you’re riding in.
Dott’s insurance policies vary based on the country you are riding in. To better understand what coverage you can get and where, be sure to read the summary of insurance for the country you are riding in.
INSURANCE COVER IN NORWAY
In Norway, while you’re using the Dott’s App, the rental services under your individual rental agreement are provided by TIER Mobility Norway AS (“TIER”). You can find details about your contractual partner and service providers in the terms and conditions for specific countries and/or cities.
TIER maintains the insurance required to operate the services under local laws. This includes general liability and product liability insurance cover.
In Norway, TIER provides third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of TIER vehicles.
You do not pay any extra charge in connection with the insurance.
For more information on what is covered, please refer to the terms and conditions of Dott’s insurance available below:
You are advised to read the terms and conditions of the relevant insurance policy (available above), and the terms and conditions applicable to the use of our services (available here), given that a failure to comply with these terms may result in the insurer rejecting your claim.
If you had an accident due to e-bike or e-scooter malfunction, you can also report a claim as described below.
CLAIMS REPORTING
If you want to report a claim connected with an accident:
If you encounter any difficulties in completing the claims form or have any questions or doubts on the process, reach out to claims-support@ridedott.com.
Important:
Once you fill out the claims form, our insurance partners will investigate the case with all the parties involved. Our insurance partners are your first point of contact for any questions you may have about your claim.