Dott’s insurance policies vary based on the country you’re riding in. To better understand what coverage you can enjoy and where, please make sure you read the Insurance summary for the country you’re riding in.
Dott’s insurance policies vary based on the country that you are riding in. To better understand what coverage you can enjoy and where, please ensure that you read the Insurance Summary for the country you’re riding in.
This is intended as a summary of your insurance coverage, to highlight the cover and limits provided, the key conditions you must follow and the key situations when a claim may not be paid. We have tried to identify the important points we think you need to be aware of. This is not a complete list.
SUMMARY OF INSURANCE COVERAGE FOR E-BIKES / E-SCOOTERS IN GERMANY
What is covered by Dott’s insurance?
For the duration of the rental of the vehicle, you benefit from the insurance subscribed to by Dott, covering:
in each case subject to the applicable sums insured, the eligibility criteria and exclusions as set out below. The cost of insurance is automatically integrated into the cost of renting the electric scooter.
When does the insurance cover begin / end?
The insurance coverage begins with the conclusion of the individual rental agreement, i.e. with completion of the vehicle unlocking process via the app, and ends with the parking of the vehicle and the locking of the vehicle via the app.
What is Insured? (E-bikes)
What is the maximum insurance coverage?
E-bikes
Damages covered | Maximum Sum Insured |
---|---|
Death | €200,000 |
Permanent Partial Disablement | €100,000 |
Permanent Total Disablement | €100,000 |
Third Party Property Damage | €1,500,000 |
Third Party Bodily Injury | Unlimited |
What is not insured?
No insurance cover exists for:
Liability insurance
Accident insurance
What is Insured? (E-Scooters)
Motor vehicle liability insurance
Driver Protection Insurance
What is the maximum insurance coverage? (E-scooter)
Damages covered | Maximum Sum Insured |
---|---|
Death | €200,000 |
Permanent Partial Disablement | €100,000 |
Permanent Total Disablement | €100,000 |
Third Party Property Damage | €1,500,000 |
Third Party Bodily Injury | Unlimited |
What is not insured?
Motor vehicle liability insurance
Driver’s liability insurance
What do I do if I have an accident?
How can I claim coverage under the insurance?
If you have caused a personal injury or property damage while driving a vehicle and if you want to claim coverage under the insurance as set out above, you must report the damage event within one week to the insurance company by sending an email to schadensmeldung@crawco.de or alternatively by telephone on 0049 (0)211 95456 250.
I have made a claim, what else should I do?
Complaints
If you are unhappy at the way that our insurer has treated your complaint then you can submit a complaint to German Federal Financial Supervisory Agency at:
German Federal Financial Supervisory Agency (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin)
Department of Insurance
Graurheindorfer Strasse 108
53117 Bonn
Data Protection
Our partners may process personal data about you where it is required in order to administer the policy and any claims.
All phone calls, emails and any other written or electronic communications relating to applications for insurance and claims may be monitored and recorded and the recordings used for fraud prevention and detection, training and quality control purposes.
These purposes include, but are not limited to:
● providing insurance estimate(s) or quotation(s) and/or arranging insurance cover;
● checking against anti-fraud databases;
● providing data to national databases where we’re required by law to do so;
● handling and investigating claims and assisting in the claims’ authorisation process;
● accounting and other management information purposes; and
● for any other purpose required by law.
Your rights in relation to this data include:
● the right to erasure of personal data, unless our partners have a lawful basis to continue processing;
● the right to request that the correction of any inaccurate or incomplete information;
● the right to request that any automated processing/decision making is reviewed by a person; and
● the right to request, free of charge, details of the personal data that held about you;
Any questions regarding the information that our partners hold about you should be addressed to
Email: compliance.eu@zego.com; OR
Post: Hofplein 20, 3032 AC, Rotterdam, the Netherlands
For a full copy of our partner’s privacy policy follow one of these links:
Glossary
accident
A single, unexpected, unforeseen and unintentional event involving a vehicle, occurring at an identifiable time and place, and resulting either in bodily injury to the user and/or a third party, or damage to property.
bodily injury
An identifiable physical injury (including illness solely and directly resulting from the injury but not including any other illness, sickness, disease or naturally occurring condition).
permanent partial disablement
An injury which has a significant impact upon, but does not prevent entirely, the user carrying out any business or occupation and which is likely to last continuously for one year, and at the end of which period is without prospect of improvement.
permanent total disablement
An injury which entirely prevents the user carrying out any business or occupation and which will last continuously for one year, and at the end of which period is without prospect of improvement.