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Safety & insurance
Filing a claim
If you got into an accident, please follow the steps outlined underI got into an accidentfirst before filing a claim.
If you or others obtained any injuries or damages while using our scooters, please contact our friendly insurance company as soon as possible, regardless of severity or blame.
First, collect the following information, so our insurance company can help you as best they can when processing your claim:
Your full legal name
Your email address
Your phone number
Your home address
A detailed description of the accident
Insurance details of any third parties involved
Photos of any damages to vehicles or property
To file your claim, go to the Help & contact → Report accident feature in the Dott app menu and follow the steps on screen to contact our insurance company by phone or email. The insurer will be able to provide you with the answers to your insurance questions. If you need any further information, reach out to our Customer care team at support@ridedott.com.
An important requirement under Dott’s insurance policy is that you NEVER admit any liability when involved in an accident without the approval of Dott’s insurers.
You can read all the details on Dott’s insurance coverage in our full Terms & Conditions.