If you got into an accident, please follow the steps outlined under I got into an accident first before filing a claim.

If you or others obtained any injuries or damages while using our scooters, please contact our friendly insurance company as soon as possible, regardless of severity or blame.

First, collect the following information, so our insurance company can help you as best they can when processing your claim:

• Your full legal name
• Your email address
• Your phone number
• Your home address
• A detailed description of the accident
• Insurance details of any third parties involved
• Photos of any damages to vehicles or property

To file your claim, go to the Help & contact → Report accident feature in the Dott app menu and follow the steps on screen to contact our insurance company by phone or email. The insurer will be able to provide you with the answers to your insurance questions. The Dott Customer Care team won’t be able to solve your claim request, but if we can help you with anything else, don’t hesitate to reach out at support@ridedott.com. 

An important requirement under Dott’s insurance policy is that you NEVER admit any liability when involved in an accident without the approval of Dott’s insurers.

You can read all the details on Dott’s insurance coverage in our full Terms & Conditions.