Safety & insurance

I got into an accident

If you got into an accident, please follow these steps:

  1. If you need immediate medical attention, please call your local emergency number (112 in Europe or 999 in the UK). If any third parties are involved in an accident, contact your local police to report the case.

  2. Once you and all involved parties are out of harm’s way, and the necessary authorities have been contacted, please contact us immediately through the app > help & contact > report an accident and follow the instructions. Our Customer care team remains available at should you need further information.

  3. Finally, if any damages or injuries occurred and you want to assess whether you have insurance coverage, please contact our friendly insurance company with a full report. Please do this as soon as possible, regardless of severity or blame. Go to the Report accident feature in the Dott app menu under Help & contact and follow the steps on the screen. This process is also outlined in Filing a claim.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!