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We're sorry if this caused you any inconvenience! To contact us, open the app, go to the menu and tap Help & contact → Contact us. Tap the icon in the top right corner to start a conversation. Please let us know where the scooter is parked and if possible, share the QR code or a picture of it and we’ll come pick it up ASAP. Thanks for helping out! You can also contact us on these social channels: