Safety & insurance

How does Dott’s insurance work?

Things can get hectic on the road. That’s why in some countries, we offer complimentary insurance to our Dott riders. Please note that there are a few conditions that you need to meet to qualify for coverage under our insurance policies.

To qualify, you must:

  • Be 18+ years old.
  • Sign up with your official identity (as listed on your passport or ID).
  • Abide by your country’s traffic laws and our user Terms & Conditions.
  • Be signed into and using your Dott account at the time of the accident.

Some examples of coverage

Depending on the country where you’re riding, some examples of situations for which you may be covered for include:

  • Cases of serious physical injury.
  • Accidental injury to someone else or causing damage to someone else’s property while riding.
  • Accidental death or permanent disability caused by an accident when using one of Dott’s vehicles.

Please note that coverage and exclusions to cover vary from country to country and from case to case. Be sure to read our Insurance Summaries for all the details.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!