Safety & insurance

Filing a claim

If you got into an accident, please follow the steps outlined under I got into an accident first before filing a claim.

If you or others obtained any injuries or damages while using our scooters, please contact our friendly insurance company as soon as possible, regardless of severity or blame.

First, collect the following information, so our insurance company can help you as best they can when processing your claim:

  • Your full legal name
  • Your email address
  • Your phone number
  • Your home address
  • A detailed description of the accident
  • Insurance details of any third parties involved
  • Photos of any damages to vehicles or property

To file your claim, go to the Help & contactReport accident feature in the Dott app menu and follow the steps on screen to contact our insurance company by phone or email. The insurer will be able to provide you with the answers to your insurance questions. If you need any further information, reach out to our Customer care team at

An important requirement under Dott’s insurance policy is that you NEVER admit any liability when involved in an accident without the approval of Dott’s insurers.

You can read all the details on Dott’s insurance coverage in our full Terms & Conditions.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!