Getting started

Safe riding essentials

To keep you and your city safe in compliance with Dott’s Terms & Conditions and local laws, all Dott riders should abide by the following when riding:

  • Be 18+ years old
  • Ride safely. Don’t wear headphones, look at your phone, or do any other kind of distracting behavior that could take your attention away from the traffic at hand. Check our Safe riding tips section for more info.
  • Never ride or park on sidewalks. Keep them safe for pedestrians and remember to park according to the rules in your city. Check our Parking guidelines section for the full details.
  • Wear reflective gear when riding at night and in low visibility (e.g. foggy weather)
  • Don’t drink and ride. This is against our Terms & Conditions and puts you and others at risk.

This list is a snippet of our full Terms & Conditions. Please make sure you read and comply with all our Terms & Conditions, and respect the local laws to ensure you’re following all the rules – this way, you avoid the risk of being charged both legal and administrative fines.  


Remember to wear a helmet

We strongly advise you to wear a helmet*. While wearing a helmet isn’t required by law in some countries, it's a key safety measure everywhere. You can get an easily transportable and foldable Dott helmet here. Ride safe!

*You’re not insured for head trauma if you're not wearing a helmet. 

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!