Getting started

How to ride Dott scooters

First things first: you need to have an active internet connection to find a Dott, unlock it and end the ride after you’ve arrived.

  1. Starting your scooter ride

Once you've found a scooter,

  • Scan the QR code on top of the scooter and tap Unlock and Start ride to get going.
  • Having trouble scanning the QR code? You can also enter it manually by tapping “abc”.
  • Make sure that you’ve kicked up the kickstand so that it’s no longer touching the ground.
  1. Do a safety check

Before every ride, check:

  • Are the lights working?
  • Do the brakes work? (Squeeze the brake levers to make sure)
  • Are the tires full?
  • Are there any wires hanging loose?
  • Is there any visible damage to the vehicle?
  • How much range does the scooter have left?

If anything seems to be damaged or malfunctioning, please report it to us and find another Dott to ride. You can report a damaged vehicle to us by selecting the vehicle on the map and tapping “Report issue.

  1. Ready to ride
  • To start, place one foot on the board, put both hands on the handlebars and push off hard with your other foot a few times (e-scooters can feel quite heavy the first time, so don’t be shy to give it a good push!).
  • To accelerate, gently push the throttle with your right thumb.
  • Go easy the first time – our scooters can go quite fast.
  • Once you’re riding, keep both feet on the board.
  • Squeeze both brake levers to brake – don't use your feet!
  • Avoid hard braking and accelerating on smooth, slippery surfaces.
  1. Ending your ride
  • Always end your ride in an authorized parking area. Not sure which map areas are parking areas? See Parking icons & what they mean
  • Once you’re in an authorized parking spot, tap End ride”.
  • Kick the kickstand back down so that your vehicle stands upright.
  • We recommend checking our Parking guidelines section for details on how & where to park, with city-specific rules.

When riding, always follow our Riding essentials. Failure to do so may result in a legal fine, so make sure to give them a quick read before you ride.

If you ever need a quick refresher on how to ride our scooters, tap “Help & contact” then How to ride our scooters in the app. 

Enjoy your ride!

 

*We show range in km or mi, depending on your personal phone settings. A fully charged Dott scooter can take you up to 35 km (22 mi) from your starting point, depending on traffic and weather conditions.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!