Getting started

How does pausing a ride work?

You can pause a ride to take a break, grab a coffee, and do your thing. When you pause a ride, your scooter is locked so no one else can take it. Don’t forget to get back to your scooter!

Here are the basics for pausing a ride:

  • When pausing your ride, we’ll continue charging the same rate per minute which is used in your city – more info about the pricing here
  • Park in a designated parking area in a riding zone, not in no-park or no-go zones
  • Please don’t block sidewalks or leave the scooter in anyone’s way
  • You can pause for up to 60 min

And here’s how to resume and end your ride:

  • Hit Resume ride to continue on with your ride
  • Hit End ride after resuming if you’re ready to end your ride
  • Just in case you’ve forgotten, we’ll automatically end your ride after 60 min of pausing

Remember – you’ll always want to return to your scooter to either keep riding or end your ride. If you don’t, we’ll automatically end your ride for you, but pausing does cost money, so keep this in mind for your pausing plans. 

We’ll send you a couple of notifications while you’re paused so you know how much time you’ve got left.

Enjoy your break!

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!