Deals & promos

What happens to my promo codes when I buy a pass?

Promo codes can’t be combined with passes or other promotions. Once you’ve used all the rides included in your pass, or the expiration date has passed, the app will automatically apply any promo codes you’ve entered that are still active. 

If you have any questions about your promo codes while using passes, please contact Customer Care so we can help you out. Open your app, go to the menu, and then to Help & contactContact us. Tap the icon in the top right corner to start a conversation.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!