Deals & promos

Can I use my wallet balance to buy a pass?

Unfortunately no – you’ll need to buy a pass using one of the available payment methods in the app.

  • If you normally pay with your Dott wallet, you should still have at least €2.50 in your wallet to start a ride. This amount may be used in case you exceed the set amount of free minutes in your pass.
  • If you normally pay for your rides with your credit/debit card or PayPal, any costs outside of your pass coverage will be charged to that card.

Wondering why a €2.50 hold is placed on your account? Please check I bought a Dott pass but was still charged.

Once you’ve used up your pass, you can start paying for your rides with your usual payment method again (wallet, credit/debit card or PayPal).

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!