Ride troubleshooting

I was charged the wrong amount. How do I get this fixed?

We're sorry something went wrong with your payment, but we’re here to fix it. Open the menu on the bottom left corner, go to Help & contact and open Contact us. Tap the message icon at the top right corner of the screen to let us know what happened. The more details you provide, the easier it'll be for us to help you faster. We’ll get back to you as soon as possible to resolve this!

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!