Ride troubleshooting

I unlocked a broken scooter, but I was still charged. How can I get a refund?

We're sorry you had a frustrating experience – let’s fix that. To request a refund, go to Help & contact in the menu. Tap Contact us and start a conversation by hitting the icon in the top right corner. Please let us know when you started your trip (date & estimated time) so we can check our logs and help you solve this as quickly as possible.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!