Ride troubleshooting

The scooter isn’t starting

If you’re having trouble unlocking the vehicle and/or starting your ride, try the following:

  • Wait a few seconds for the scooter to turn on. The vehicle needs a bit of patience to unlock sometimes.
  • Make sure to give the Dott a good push with your foot to kick off, especially if it is your first ride. You can do it!
  • Check the map to see if you’re still within the geofence. If not, move back towards the authorized riding area. If you’re out of the geofence, the accelerator will be deactivated and the vehicle will gradually slow down to a stop.
  • Check the app for a payment issue error message. If there is a payment issue with your account, it can prevent you from unlocking a Dott. Please contact our Support team – we’ll be happy to sort out the issue so you can get riding again.

 

Finally, sometimes it can simply be that the vehicle may be damaged. If you unlocked a Dott and it’s not working, no worries – you won’t be charged. You can always check your receipt in the app. 

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!