Ride troubleshooting

The Dott isn’t starting

If you’re having trouble unlocking the vehicle and/or starting your ride, try the following:

  • Check your internet connection.
  • Wait a few seconds for the Dott to turn on. It needs a bit of patience to unlock sometimes.
  • If you’re on a bike, check to make sure you’ve manually unlocked the back wheel. First, pull the pin out of the side wheel lock, then insert the pin into the back of the fender. (Note that not all bikes have this lock.)
  • If you’re on a scooter, make sure to push off with your foot a few times to start rolling, especially if it is your first ride. You can do it!
  • Check the map to see if you’re still within the riding area. If not, move back towards the authorized riding area. If you’re out of the riding area, your vehicle’s electric assistance will be deactivated and you will have to manually move the vehicle back towards it, where the assistance will be reactivated. If you continue to ride outside the riding area, your vehicle may lock.
  • Check the app for a payment issue error message. First double-check your payment details, then contact your payment provider if the problem persists. If you’re using your Dott wallet balance, you’ll need at least €2.50 in your wallet to ride.

Finally, sometimes it can simply be that the vehicle may be damaged. If you unlocked a Dott and it’s not working, no worries – you won’t be charged. Please report the vehicle to us by selecting the vehicle on the map and tapping “Report issue.

Also see: I found a broken/misplaced Dott

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!