Ride troubleshooting

Something is wrong with the vehicle

If you’ve noticed something wrong with your vehicle, we suggest finding the closest parking spot in the app map and stopping the ride. Please check the screen on the vehicle in case you’ve received an error message.

If there is no error message, there may be a network error. Try the following:

  • Check the throttle isn’t stuck
  • Restart the vehicle and give it a second attempt 

If the screen of the vehicle shows an error message, there may be a malfunction. Try reporting the Dott via the app or contact our Support team. We’re more than happy to help.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!