Ride troubleshooting

I can't end my ride

If you can’t end your ride, try the following:

  • Make sure you’re not in a no-park zone. Take a look at your map and move into a dedicated parking zone. If you try to park in a no-park zone, the app won’t allow you to end the trip, which can result in a relocation fee. Check out our Parking guidelines for more on where to park.
  • Move the vehicle a few meters to the left or the right. This helps the GPS mark the correct position.
  • Restart the app. Sometimes, the app can freeze. It takes up to 60 seconds to show the end of your trip, even if the scooter is locked. Double-check your invoice to make sure you were charged correctly.
  • Check your mobile data/WiFi connection. Turn them off and on again to be sure.

If you’ve tried all the above and are still unable to end your ride, we’re here to help – just reach out to our Support team through the app or at support@ridedott.com.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!