Dott (emTransit B.V.) uses website cookies to personalize content, features, and to analyze traffic. Some third parties we work with may also set cookies on our website. Read our full Cookie Notice for all the details. You can always update which cookies you allow in the Settings.
To ensure there’s sufficient funds in your account, a pre-authorization, or temporary hold, is placed on your selected payment method at the start of each ride. If you’re using a wallet, you’ll need to have a minimum balance of 2.50 EUR to start your ride.
The amount of the pre-authorisation varies based on the country and on the payment method.
If you are using credit card or debit card, the pre-authorisation varies across the countries:
- 2.50 EUR for Germany, France, and Belgium
- 1 EUR or 2.70 PLN for Italy and Poland
If you are using PayPal, the pre-authorisation is 2.50 EUR or 10 PLN for all countries.
When you end a ride, the difference between the hold and the price of your completed trip is released back to you by your payment provider. This amount should appear in your account within a few business days.
If the hold amount doesn’t show up within a week, please contact your payment provider or bank to find out more about their pre-authorization policy. If you’re still unsure or would like us to review a charge, get in touch with Customer Care via the app in Help & contact → Contact us. Tap the icon in the top right corner to start a conversation.