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Account & payment
Why is there a relocation fee?
In every city that Dott operates in, there’s a riding area where you can find, ride and park our scooters. This area is marked on your map. You’re allowed to leave your vehicle outside of this area, but we’ll have to go out of our way to pick it up, which is why we have to charge an extra cost for that.
To avoid getting charged with an administrative relocation fee, check on your map whether you’re inside the riding area before parking and locking your scooter.
If you think you got charged with this fee by mistake, please get in touch under Help & contact in your app so we can help you out!