Account & payment

Why is there an extra charge on my account?

To ensure there’s sufficient funds in your account, a pre-authorization, or temporary hold, is placed on your selected payment method at the start of each ride. If you’re using a wallet, you’ll need to have a minimum balance of 2.50 EUR to start your ride.

The amount of the pre-authorization varies based on the country and on the payment method.

If you're using a credit or debit card, the pre-authorization varies across countries too:

  • 2.50 EUR for Germany, France, and Belgium
  • 1 EUR or 2.70 PLN for Italy and Poland
  • 2 GBP in the UK

When you end a ride, the difference between the hold and the price of your completed trip is released back to you by your payment provider. This amount should appear in your account within a few business days.

If the hold amount doesn’t show up within a week, please contact your payment provider or bank to find out more about their pre-authorization policy. If you’re still unsure or would like us to review a charge, get in touch with Customer Care via the app in Help & contact → Contact us. Tap the icon in the top right corner to start a conversation. We're always happy to hear from you.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!