Account & payment

Why is there a relocation fee?

In every city that Dott operates in, there’s a riding area where you can find, ride and park our scooters. This area is marked on your map. You’re allowed to leave your vehicle outside of this area, but we’ll have to go out of our way to pick it up, which is why we have to charge an extra cost for that.  

To avoid getting charged with an administrative relocation fee, check on your map whether you’re inside the riding area before parking and locking your scooter. 

If you leave your vehicle outside the riding area, or within a no-go zone, you'll receive a fine (max. EUR30/GBP30/PLN20). If you think you got charged with this fee by mistake, please get in touch under Help & contact in your app so we can help you out!

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!