Account & payment

What if there are charges I don’t recognize on my account that may be fraudulent?

If you notice charges in your account you don’t recognize, first make sure that no friends or relatives have access to your payment information and have possibly used it for any rides. Then, reach out to your bank or payment provider and ask them to block your account/card. This step will ensure that it won’t be used by any unknown third party, and they’ll also organize any refunds if needed.

If you’re still in doubt, you can always contact our Customer Care team at Please provide the following information for them to investigate any unknown charges: 

  • Phone number that’s linked to your Dott account
  • Type of card/account (Visa, Mastercard, PayPal, etc.)
  • Last four digits of your bank card number
  • Expiration date (MM/YYYY)
  • Name on the bank card

We know this kind of situation can be stressful, but we’re here to help you solve it. Always keep in mind that the more information you provide, the better we can help you. 

Please note, if there’s any fraudulent activity suspected on your account, Dott may suspend or terminate your account.


Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!