Account & payment

How does ID verification work?

How does ID verification work?

We check rider’s IDs as required by the city (currently only Lyon & Verona) to make sure you’re over 18 and to verify your identity. To ride Dott, you’ll need to have an ID, passport or driver’s license so we can double-check your age and identity, which is also needed for insurance purposes. All this means everyone out on the road is riding safely and by the rules.

We’ll send you a push notification right after your first ride so you can easily scan and add your ID. The process only takes a minute or two – just scan your ID and it’ll get processed immediately, then you’re ready to ride! Please note that uploading photocopies or digital versions of your document (photo of a mobile phone/computer screen) is not allowed.


We're also checking rider IDs in Verona. Riders there will get a message in the app after the fifth ride prompting them to verify their ID before they can take their next ride. The steps are then the same and it only takes a minute or two – just scan your ID and it’ll get processed immediately, then you’re ready to take your next ride! 

Some extra tips:

  • Trouble scanning your ID? Get in touch with us at and we’ll be happy to help.
  • Unfortunately, if you’re underage you won’t be able to ride with us. Check back in a year or two once you're 18 or older. ;) 


Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!