Account & payment

How do I request an invoice for my rides?

As of March 2020, you’ll find a dedicated section for accessing invoices in the Account section of the app. If you have a more specific request, get in touch with our Customer Care team at and please provide the following information:

  • Your full name
  • Your company name (if necessary)
  • Your email address
  • The phone number associated with your Dott account
  • Period to cover on invoice 

Our team will be happy to help! 

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!