Account & payment

How do I change my phone number on my Dott account?

To update your phone number, open the menu on the bottom left corner, go to Help&Contact, and open Contact us.

Tap the message icon at the top right corner of the screen and send us your request, including:

  • Your full name
  • The phone number that is currently associated with your Dott account
  • Your new phone number including the area code

When we get your request, we'll modify your phone number accordingly and send you confirmation. This process can take a few weeks, so please bear with us, thanks!

Please note, if you've already created a new, separate Dott account with your new phone number, we won't be able to update your previous account as your new number is already linked to your new Dott account.

Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!