Account & payment

How can I benefit from the solidarity fare in France?

In France, we offer a 75% solidarity discount on all journeys for holders of a "Solidarity Fare" card. You can easily take advantage of it without any advance payment. Here's how it works:
  1. Go to Help & contact Contact us in the app menu 
  2. Send us a photo of your ID, like a passport or driver's license
  3. Attach proof of your Solidarity Transport fare

In accordance with the regulations on data retention, you'll need to send this proof by the 10th of each month for monthly renewal.



Getting started

Ready to ride? Here’s all the Dott info you need to get set up, find a scooter, and learn the best ways to ride smooth and safe.

Account & payment

Find out how to switch payment methods, top up your wallet, plus all the details on scooter pricing and your account.

Parking guidelines

Looking for more info on how to park just right where you ride? Read all our tips on parking by the book in each of our cities.

Deals & promos

Curious about passes or how promo codes work? Explore offers and find the best way to enjoy the journey, your way.

Safety & insurance

Ride extra safe in bad weather, with friends, and more. Get into an accident or have questions about insurance? It’s all here.

Ride troubleshooting

What happens if I leave a riding zone, my phone dies or something else goes wrong? We’ve covered all this and more.

Hop on board!