CRM Manager

Product - Paris / Permanent

We believe in a future where inner cities are free of cars, congestion and pollution. By offering our dockless electrical scooters and bikes as convenient alternatives for short-distance travel, we believe we can make that future possible. Our mission is to free our cities with clean rides for everyone in Europe and beyond. Founded in Europe, Dott is comprised of a highly experienced team of inquisitive minds in mobility and tech. What we do today has a tangible impact on tomorrow. We reached our in-house sustainability target of 100% renewable energy, and ensure equitability in our communities through collaborating with city charities, officials and safety boards. We’re looking for an experienced CRM Manager to join the Growth team and play a key role in growing the userbase. You’ll be responsible for managing all CRM campaigns across all channels, and across all markets. You’ll be joining a cross-functional team working directly alongside product, marketing, engineering, data and design leads. We are open to applications in London and other locations we are operating in.

What you'll do

  • Define, implement and optimize CRM communications at each stage of the user lifecycle (acquisition, activation, retention, reactivation)
  • Build out and manage a calendar of one-shot campaigns to boost further engagement 
  • Lead the delivery of all campaigns, and be responsible for monitoring all live campaigns
  •  Analyze and report on campaign performance, then identify and implement campaign optimizations
  •  Work with each local market to define priorities and to localize campaigns where relevant

What you'll need

  • 5+ years experience in CRM, delivering email, push notification and in-app campaigns 
  • Knowledge of the latest trends, technologies and innovations within the CRM landscape
  • Experimental mindset, hitting objectives through testing, learning and iterating 
  • Strong project management skills, coordinating input from multiple teams in order to hit a deadline 
  • Excellent communication and able to build clear and compelling narratives
  • International experience, dealing with multiple market localizations and languages 
  • Exceptional attention to detail 
  • Adaptability, flexibility and to be suited to a fast-paced environment

What’s in it for me? Alongside a competitive compensation plan, we invite our employees to participate in our stock option plan. You’ll be part of a collaborative, energetic and international team who enjoy the perks of flexible working hours, medical insurance contribution and fun company events. At Dott, we are passionate and challenge each other to deliver on our dreams. We constantly perfect our craft. We own our mission and keep pushing for the company, cities and planet. On that note, be prepared to take on exciting challenges. We operate a consumer service that sees millions of transactions every week. Our operations services are backed by deep machine learning, and our large fleet of vehicles features its own hardware and embedded software challenges. You’ll get to see it all, so come along for the ride. Closing & equal opportunities employer statement Come as you are Dott is an equal opportunities employer. We invest in diversity, ensure equality and encourage expression. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.  Want to join us for the ride? Let’s do this right – together.