City Operations Manager, Padua

City Operations - Italy - Padua / Permanent

We believe in a future where inner cities are free of cars, congestion and pollution. By offering our dockless electrical scooters and bikes as convenient alternatives for short-distance travel, we believe we can make that future possible. Our mission is to free our cities with clean rides for everyone in Europe and beyond. Founded in Europe, Dott is comprised of a highly experienced team of inquisitive minds in mobility and tech. What we do today has a tangible impact on tomorrow. We reached our in-house sustainability target of 100% renewable energy, and ensure equitability in our communities through collaborating with city charities, officials and safety boards. We're looking for an entrepreneurial Area Manager to build the operational footprint for Dott in Padua, Italy. The Operations Manager will be responsible for the success of the market, developing a local team and making strategic decisions. You report to the country General Manager and will work closely with marketing and central teams.

What you’ll do:

  • Set up operations from scratch in Padua
  • Write the playbook on standard operation procedures in your city.
  • Be a true leader to a large and diverse team of managers and ground staff (mechanics, drivers and warehouse workers)
  • Test your thinking in real market conditions, measure results, refine your model and repeat.
  • Work hand in hand with HQ in Amsterdam to translate your ideas into product changes, that'll allow you to better serve your city.
  • Build a service that is liked by users and non-users alike.
  • Deep dive into operational details both in front of your computer and on the streets.
  • Represent the company at local and regional events;
  • Own maintenance and operations cost, as well as processes. Maximise the time scooters are available to users / number of trips.

What you'll need:

  • Fluent in English & Italian
  • 4+ of experience in logistics, operations management, investment banking or consulting. Start-up experience is a plus.
  • Entrepreneurship mentality. Make decisions, learn from you experience and repeat.
  • The goal is to make our cities better, not worse!
  • Data based decision-making. Be able to justify your decisions to your team and measure the results.
  • Get your hands dirty. Work directly with your staff on the ground. Be a true leader for our marshals and mechanics.
  • Strong analytical/Excel skills required. SQL proficiency a big plus.

What’s in it for me? Alongside a competitive compensation plan, we invite our employees to participate in our stock option plan. You’ll be part of a collaborative, energetic and international team who enjoy the perks of flexible working hours, medical insurance contribution and fun company events. At Dott, we are passionate and challenge each other to deliver on our dreams. We constantly perfect our craft. We own our mission and keep pushing for the company, cities and planet. On that note, be prepared to take on exciting challenges. We operate a consumer service that sees millions of transactions every week. Our operations services are backed by deep machine learning, and our large fleet of vehicles features its own hardware and embedded software challenges. You’ll get to see it all, so come along for the ride. Closing & equal opportunities employer statement Come as you are Dott is an equal opportunities employer. We invest in diversity, ensure equality and encourage expression. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.  Want to join us for the ride? Let’s do this right – together.