Area Manager, Wallonia

City Operations - Belgium - Liège / Permanent

We believe in a future where inner cities are free of cars, congestion and pollution. By offering our dockless electrical scooters and bikes as convenient alternatives for short-distance travel, we believe we can make that future possible. Our mission is to free our cities with clean rides for everyone in Europe and beyond. Founded in Europe, Dott is comprised of a highly experienced team of inquisitive minds in mobility and tech. What we do today has a tangible impact on tomorrow. We reached our in-house sustainability target of 100% renewable energy, and ensure equitability in our communities through collaborating with city charities, officials and safety boards. You will be in charge of the correct functioning of the 3 Wallonian cities we operate in, Liège, Namur & Charleroi. As an entrepreneur we count on you to deliver the best SLA to the citizens & stakeholders, behave as a great leader for your team member and develop new business opportunities within your market.

What You’ll Do

  • Be a true leader to a large and diverse team of managers and ground staff (mechanics, drivers and warehouse workers)
  • Recruit & train your team members to ensure the best performance and spirit
  • Monitor working hours and validate team schedules as well as hours worked
  • Ensure that the teams have all the necessary tools at their disposal and carry out the appropriate corrective actions
  • Test your thinking in real market conditions, measure results, refine your model and repeat
  • Follow your P&L. Work hand in hand with HQ in Amsterdam to translate your ideas into product changes that'll allow you to better serve your city
  • Build a service that is liked by users and non-users alike
  • Deep dive into operational details both in front of your computer and on the streets.
  • Own maintenance and operations cost, as well as processes
  • Maximise the time scooters are available to users / number of trips;Build a service that is liked by users and non-users alike
  • Represent the company at local and regional events
  • Understand the competitive gaps in the Wallonian market and prioritise opportunities
  • Be the point of contact for all municipality topics related to your market

What You’ll Need

  • Fluent in English & French, Flemish is a plus
  • Successful experience in logistics, operations management, investment banking or consulting, start-up experience is a plus
  • Entrepreneurship mentality
  • Make decisions, learn from your experience and repeat. Done is better than perfect. We need to move fast, but be mindful of our surroundings. The goal is to make our cities better, not worse!
  • Data based decision making. Be able to justify your decisions to your team and measure the results
  • Get your hands dirty. Work directly with your staff on the ground. Be a true leader for our marshals and mechanics
  • Strong analytical/Excel skills required, SQL proficiency a big plus

What’s in it for me? 🌎  An international environment: over 55 nationalities across 9 countries: Belgium, Netherlands, France, Germany, Poland, Spain, Italy, Finland Norway and the UK.   🌿 Impact : An Opportunity to play your part working for a company that is actively addressing some of the current climate concerns worldwide, doing everything we can to be as sustainable as possible. 💡 Opportunities to learn : You will have an opportunity to learn and grow throughout your position. ❓Transparency: Weekly Q&A sessions with our leadership, honest discussions about how we are progressing and our growth in all of our markets. 💜 People-first: We are here to support all of our employees, and have partnered with MindMatters to ensure our employees mental health is top of mind in these difficult times. Benefits we offer: 🏡 Flexible working environment, do you want to work from home? Two days from the office? Or fully in the office? It's your choice, just let us know!  🪑 Assistance with a WFH station 💰 A fair and competitive salary package 🚀 Employee Stock/Equity plan  🌍 Relocation package and visa sponsorship available  👶 Parental policy Closing & equal opportunities employer statement Come as you are Dott is an equal opportunities employer. We invest in diversity, ensure equality and encourage expression. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.  Want to join us for the ride? Let’s do this right – together.