We care about our riders’ safety and the safety of people off two wheels. And,
we want to make safety simple. Our mission is to free our cities with clean
rides for everyone, and being free means nobody being at risk from injuries or
collisions, and arriving safe and sound at their destination.
We understand that driving any vehicle—no matter how big or small—comes with a
level of responsibility. In the same way that you have to be a certain age to
drive a car, we think you should be at least 18 to explore on our e-scooters.
Insurance companies think so too.
We want to prevent any potentially dangerous behaviors that can harm riders,
pedestrians or the planet. And the truth is, when you’re a little older, you
tend to act more sensibly.
As well as the ID verification, we additionally have teams of dedicated
professionals who are out and about on the streets every day, checking that our
riders keep the roads safe and that our e-scooters are where they should be. We
do this through on-site demos about riding and parking best practices, regular
maintenance checks, in-app safety sessions, helmet giveaways, and much more.
City transit is full of moving parts (literally), and by making sure that all
our riders are 18+, we’re doing our part to maintain the safest possible streets
and journeys.